Frequently Asked Questions
 Why should I purchase a vacation package with Delta Vacations?
By purchasing air, hotel, and activities with Delta Vacations, you are saving time as well as money. You'll always get the lowest airfare on Delta Air Lines with the purchase of a Delta Vacations vacation package. In addition, we negotiate discounted hotel and car rental rates and pass the savings to you.
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What origins and destinations does Delta Vacations offer?
Delta Vacations offers great vacation packages from any city in the U.S. and Canada served by Delta Air Lines to vacation destinations around the world including the U.S., Hawaii, Canada, Mexico, the Caribbean, Latin America, Europe and Asia.
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Why aren't all destinations and packages available to purchase online?
Some of our more specialized packages—multi-destinations, escorted tours, and some Europe and Asia packages—require customization, which needs to be done by one of our professional travel agent partners or our Reservations Center. In addition, our reservationists are able to submit a request for special services such as handicap-accessible rooms. Please call a professional travel agent or our Reservations Center at 1-800-800-1504 to purchase these types of vacations.
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How do I get the best value for my vacation?
There are several ways to find the best deal on your vacation. Check the Deals area for special values or money-saving discounts on your vacation package. Other tips on getting the best value include planning your vacation as far in advance as possible, comparing midweek and weekend prices, and if you are flexible, taking your vacation during non-peak times.
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What hotel classification system do you use?
Our hotel ratings reflect the opinions from a variety of sources including our own experienced company Product Managers, customer feedback, and travel industry reference materials.
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What does European Plan (EP) and All-Inclusive (AI) mean?
Many Mexican and Caribbean resorts offer a European Plan and/or an All-Inclusive plan. A European Plan hotel rate does not include any meals or beverages. An All-Inclusive hotel rate includes all meals and beverages. All-Inclusive plans do vary, so please check the specific hotels for details.
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What are the luggage policies for Delta Vacations?
Airlines have varying luggage fees and policies. View details on luggage fees by carrier. For other luggage policy information, contact the airline operating your flight.
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Where can I get passport, visa and health requirement information?
Domestic Travel
All passengers 18 years of age or older are required to present 1 form of government-issued photo ID (such as a valid driver's license) or 2 forms of non-photo identification, 1 of which must be state or federal agency-issued (such as a U.S. Social Security card), before boarding a flight. Failure to present positive identification can result in denied boarding and no refunds will be granted.
International Travel
Government legislation requires all people traveling via air to and from the United States or Canada to have a passport. For complete details, see Entry Requirements.
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How do I make a reservation?
If you already know what destination you'd like to go to and what hotel you'd like to stay at, go to the Book section, call us direct at 1-800-800-1504, or contact your travel agent. If you do not have a travel agent, use our travel agent locator to find a travel professional near you.
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What are promotional codes and how do I use them?
Delta Vacations creates promotional codes to reward you with a specific discount. You can find promotional codes in the Deals section of the website or though specials via Delta Air Lines e-mail, which highlights the newest and greatest Delta Vacations values.
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How do I make a special room request?
Requests such as bed type, non-smoking rooms, cribs, and rollaways can be made during the reservation process. For more advanced requests or handicap-accessible rooms, please contact your travel agent or the Delta Vacations Reservations Center at 1-800-800-1504.
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Is it safe to purchase a vacation via the Internet?
Totally and completely. When you sign in to make a reservation, all your transactions are protected by powerful Secure Sockets Layer (SSL) encryption technology and site verification provided by COMODO and the UserTrust Network. SSL encrypts your credit card number, name, address, and phone number before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by phone.
However, we understand that each person has their own level of comfort when it comes to making a purchase via the Internet, and for that reason, you may also call our Reservations Center at 1-800-800-1504 or your professional travel agent.
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How do I reserve a destination wedding or honeymoon package?
Destination wedding and/or honeymoon packages to the Caribbean, Mexico, Las Vegas, and Hawaii are available from our LIFESTYLE Collection featuring Romance. For more information or to reserve your romance vacation package, see our LIFESTYLE Collection featuring Romance section or contact one of our LIFESTYLE Collection specialists at 1-866-238-5378.
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How do I reserve a luxury vacation package?
We offer luxury vacation packages within our LIFESTYLE Collection, featuring first-class airfare, upscale accommodations, private transfers, customized tours, and more, to London, Las Vegas, Hawaii, and select destinations in Mexico, the Caribbean, Arizona, California, and Florida. For more information or to purchase your luxury vacation package, see our LIFESTYLE Collection featuring Luxury section, or contact one of our LIFESTYLE Collection specialists at 1-866-238-5378.
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How do I reserve a ski vacation package?
Delta Vacations offers ski vacation packages, featuring airfare, accommodations, rental cars, lift tickets, and more, to the U.S., Canada, and Europe. For more information or to book your ski vacation package, visit www.deltavacationsski.com or contact reservations at 1-800-754-8599.
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Can I purchase airfare only?
Delta Vacations is the vacation provider for Delta Air Lines, which offers complete air, hotel, and optional car packages or air and car packages. Delta Vacations offers the lowest airfare on Delta Air Lines with a minimum purchase of a hotel stay or car rental. To purchase air only, please contact Delta Air Lines at 1-800-221-1212 or visit www.delta.com.
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Are all taxes included in the price?
Taxes are not included in advertised prices but are included in prices quoted via our website or Reservations, with the exception of flights departing from select destinations in Latin America and the Caribbean. If you are traveling to one of these select destinations, the departure tax will need to be paid at the airport before you fly home. Departure tax amounts vary, but the specific amount you need to pay will be noted on your travel documents.
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Can I use an Electronic Denied Compensation Credit for an upgrade or complimentary air with Delta Vacations?
Yes, you can. Simply call the Delta Vacations Reservation Center at 1-800-800-1504 to redeem your Electronic Denied Compensation Credit. Please check your credit for full details.
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What forms of payment do you accept?
We accept credit cards as form of online payment. You can use either American Express, Visa, MasterCard, Discover, or Diners Club including Carte Blanche and Montage. Other accepted forms of payment are Delta Vacations gift cards or Delta Vacations-issued travel certificates.
Delta/NWA-issued Transportation Credit Vouchers (TCV), Electronic Credit Voucher (ECV/E-TCV), Miscellaneous Charge Order (MCO), or Electronic Denied Compensation Credit will be accepted as payment towards the air portion of a Delta Vacations package. Please call Reservations at 1-800-800-1504.
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Why should I purchase the Travel Protection Plan or the Travel Protection Plan PLUS?
We highly recommend purchasing our Travel Protection Plan, as it protects you and your travel investment before and during your vacation. With the Pre-Departure Cancellation Waiver benefit available with the Plan, you can cancel your trip up to the moment of your scheduled departure for any reason and have your travel investment protected. Plus, with its new Job Loss Protection, the Travel Protection Plan allows you to cancel your reservation due to job loss and receive cash back.
The Travel Protection Plan also has a hurricane policy that refunds the cost of your vacation and protects you from most cancellation penalties if your destination is under a hurricane, watch or warning, as declared by the National Hurricane Center (NHC). You can cancel your vacation up to the moment of departure and receive a full refund — including the cost of the Travel Protection Plan. Contact the Group Department for details on hurricane coverage for large groups.
In addition, we also offer Travel Protection Plan PLUS, which includes all the benefits of the Travel Protection Plan, plus a lowest price guarantee.
Either plan must be purchased within seven (7) days of initial deposit.
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How do I make a group reservation through Delta Vacations?
Our group department specializes in customized travel planning for groups of 20 or more. There are many advantages to arranging your group travel through our trained group reservations staff and it's possible to get your air, hotel, and tour options planned in just 1 phone call. Contact our group department directly at 1-800-727-1111 option #4 between 8am-6pm Central Time Monday – Friday, to plan your group vacation.
For smaller groups of 10 or more, our Flexible Getaways program makes it easy for people to get together for a vacation. This program is ideal for small groups who want to vacation together at the same resort, yet need flexibility with their travel dates, flights, or length of stay, or who may even be traveling from different cities. Contact our Specialty sales department at 1-866-238-5378 option #3 between the hours of 7am – 7pm Central Time Monday – Friday, to plan your next flexible getaway.
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Do you offer gift cards?
Yes, we offer gift cards in a variety of dollar amounts and they can be purchased online. If you have several gift cards, they may be redeemed towards a single purchase. If you are not sure of the balance on your gift card, you are able to check the balance online.
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How do I modify a reservation?
The following fields can be modified:
- Frequent flyer program and membership number
- Passport information
- Emergency contact information
To modify a reservation, go to My Reservations. Enter the lead traveler's last name and one of the following: booking number, e-mail address, or frequent flyer number. If you are having problems modifying your reservation or need to make changes to items other than those listed, call Delta Vacations at 1-800-800-1504 or contact your travel agent.
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How do I cancel a reservation?
To cancel a reservation, go to My Reservations. Enter the lead traveler's last name and one of the following: booking number, e-mail address, or frequent flyer number. Click the Cancel button at the bottom of your itinerary. Cancel fees may apply and are outlined in the cancel fee section of your itinerary. If you are having problems, call Delta Vacations at 1-800-800-1504 or contact your travel agent.
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Where and how do I get my confirmation and travel documents?
If you have made a reservation online, you will receive a confirmation e-mail. The confirmation will contain:
- The itinerary and a listing of all items you have purchased.
- The booking number.
- A toll-free number to call if you have any questions regarding your reservation.
E-documents are available for all destinations. Certain options do require paper documents to be mailed or express mailed. If you have selected e-documents as a form of delivery method for a reservation and qualify for e-documents, your documents are e-mailed within 24 – 48 hours of making the reservation.
For options that do not qualify for e-documents and a reservation was made 11 days or more before departure, travel documents will be mailed the next business day via first-class mail for non-negotiable items or express mailed for negotiable items. If you made the reservation within 11 days, documents will be sent via an overnight express mail service and the amount for express delivery will be included in your booking.
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What if there is a problem while on vacation?
In your travel documents, you will be provided a toll-free number that will connect you to our Destination Help Center. This call center is staffed 24 hours a day, 365 days a year, to assist you with any problem that may arise.
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What happens if there is a hurricane?
Delta Vacations covers you in the event that a hurricane threat affects your departure city or your vacation destination. See our hurricane travel policy for more information.
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