Cancun Palace

The hotel is beautifully located on the Caribbean Sea, near the heart of the hotel zone.

Distance from Airport: 25 minutes from the Cancun International Airport
Distance from Downtown: 30 minutes from downtown Cancun
Distance from Attractions: Within walking distance of restaurants, shopping, and nightlife
Distance from Beach: Beachfront hotel
Local Transportation Options: Taxis available 24 hrs, additional fees apply
Parking: Complimentary self-parking and complimentary valet parking

Hotel Rating: 4 (Deluxe)
Number of Rooms: 601


Room Category Descriptions:

• CL - Concierge Level Room
  Includes all features of Superior room plus Concierge Level services, including rooms with signature views, 24-hour room service, two 25 minute massages, nightly turn down service and petit-fours, espresso/American coffee machine, in-room DVD player/CD Player, IPod dock/radio/alarm clock, pillow menu, aromatherapy kit, L'occotane en provence bath amenities, exclusive concierge phone service, upgraded brand of liquors in room dispenser, an exclusive beach bag, private check-in and check-out and late check-out and early check-in (subject to availability).
  Occupancy: 2 adults/ 2 total
  Bedding: 1 king bed
• SUPF - Family Deluxe
  Featuring a double whirlpool, private bath with shower only, balcony with 2 chairs and a table, welcome amenities for families, Xbox 360/DVD player, selection of Xbox Games upon request, selection of DVDs upon request, Fun in the Sun Bucket Kit, Kid's special room service menu, L'Oreal bath products, family guide with activities schedule, LCD TV with satellite, purified water, Farouk bath amenities, bathrobes and slippers including mini size for children, digital laptop-size safe, individually controlled air conditioning, coffee maker, direct dial telephone, alarm clock, hair dryer, iron and ironing board, wireless Internet, 24-hour room service, and turn-down service. Room also has a liquor dispenser with whiskey, tequila, rum, and vodka, and a minibar with sodas, bottled water, domestic beer, and kid-friendly snacks. Nonsmoking rooms available. Lagoon or ocean view (subject to availability at time of check in).
  Occupancy: 4 adults / 4 children / 6 adults total
  Bedding: 1 king bed and 2 double beds

  The family room category is available ONLY for families traveling with children. Any reservations made without children will be moved to another room type upon arrival, and guests will not be refunded the difference if room type is a downgrade.

• SUPD - Deluxe Room - Resort View
  430 square fee of luxurious room with view of resort or common areas, with double whirlpools, hair dryer, coffee maker, minibars, liquor dispensers, digital safe, 24-hour room service, nightly turndown service, wireless internet, private marble bathroom with shower, balcony, chaise lounge chairs and table.
  Occupancy: 4 adults/4 total
  Bedding: 2 double beds or 1 king, subject to availability at time of check in.
• SUP - Superior Deluxe - Lagoon View
  430 square fee of luxurious room with lagoon view , with double whirlpools, hair dryer, coffee maker, minibars, liquor dispensers, digital safe, 24-hour room service, nightly turndown service, wireless internet, private marble bathroom with shower, balcony, chaise lounge chairs and table.
  Occupancy: 4 adults/4 total
  Bedding: 2 double beds or 1 king, subject to availability at time of check in.
• SPOV - Superior Deluxe - Ocean View
  430 square fee of luxurious room with ocean view , with double whirlpools, hair dryer, coffee maker, minibars, liquor dispensers, digital safe, 24-hour room service, nightly turndown service, wireless internet, private marble bathroom with shower, balcony, chaise lounge chairs and table.
  Occupancy: 4 adults/4 total
  Bedding: 2 double beds or 1 king, subject to availability at time of check in.

Room Details:

• Adjoining Rooms: Yes, subject to availability at time of check in.
• Air Conditioning: Yes, individually controlled
• Bathroom Amenities: Farouk bath amenities, bathrobes, and slippers, and hair dryer
• Balcony / Patio: Yes
• Cribs: Yes, upon request and subject to availability
• Internet Access: Yes, wireless internet access is available at no additional charge
• Iron / Ironing Board: Yes
• Kitchen Facilities: No, coffee maker and minibar in room. Minibar restocked daily with sodas, bottled water, and domestic beer.
• Nonsmoking Rooms: Yes, upon request and subject to availability
• Rollaway Beds: Yes, upon request and subject to availability
• Safe Deposit Boxes: Yes, complimentary use of digital safe in room

• Smoke Alarm / Sprinklers: Yes
• Telephone: Yes, direct-dial phone, additional fee apply
• Television / Radio: Yes, flat-screen LCD TV with satellite / radio alarm clock

Hotel Details:

• Babysitting Service: Yes, additional fees apply. Kids/Teen Club also available for ages 4-17.
• Check-in / Check-out: 3:00pm / 12:00 noon
• Child Ages: Children 3 and under stay free with adult when using existing bedding
• Concierge: Yes
• Courtesy room / Day Room: Yes, subject to availability for early arrivals / late departures
• Housekeeping Service: Daily housekeeping and nightly turndown service
• Luggage Check / Storage: Yes / Yes
• Luggage Porter / Bellhop: Yes / Yes
• Number of Floors / Elevators: 12 floors / 2 elevators
• Other Guest Services: Ice machines, currency exchange and ATM machine are all available. Doctor on call 24 hrs, dry cleaning & laundry service are available with an additional fee. Complimentary daily scheduled transportation to Moon Palace Golf & Spa Resort.

Handicapped rooms: Yes, 4 rooms in the Superior Deluxe-Ocean View (SPOV) only. Upon request, subject to availability.
Preconfirmed handicapped rooms: No
TDD rooms: No
Wheelchair accessible: Yes
Wheelchairs available at hotel: Yes, upon request and subject to availability
Handrails in bathroom: Yes
Roll-in showers: Yes
Bars in shower/chair: Yes
Shower lift: No
Alert Plus - audio/visual alert system: No
Smoke detectors with flashing light: No
Lamps that flash on/off if phone rings: No
Shake alarms/pillows: No
Closed-captioned TV: No
Braille: No
Seeing eye dogs allowed: No

Dining Facilities:

• El Mercado - International cuisine; Continental breakfast from 6:30 am – 7:00 am; Breakfast international buffet from 7:00 am - 11:30 am; Lunch international buffet from 12:30 pm - 4:30 pm; Dinner international buffet from 6:00 pm - 11:00 pm; Dress code - casual elegance
• Frida - Mexican cuisine; Breakfast international buffet from 7:00 am - 10:00 am; Lunch international buffet from 12:30 pm - 4:30 pm; Dinner a la carte from 6:00 pm - 11:00 pm; Dress code - casual
• Miyako - Oriental cuisine; Dinner a la carte from 6:00 pm - 11:00 pm; Dress code - casual elegance
• Leonardo - Italian cuisine; Dinner a la carte from 6:00 pm - 11:00 pm; Dress code - casual elegance
• The Steak - serving snacks from 11:00 - 4:30 pm and fine cuts for dinner. Dinner a la carte from 6:00 pm - 11:00 pm; Dress code - casual elegance
• Dress code: Casual elegance - Long pants, collared shirts & shoes required. Casual - Wet clothing or uncovered swimwear not allowed.
• Reservations are not required at any of the restaurants
• Room Service – Yes, 24-hour room service is included

Cocktail Lounges or Bars:

• Lobby Bar - Serving from 10:30 am – 1:00 am; Live music from 10:00 pm - 12:45 am
• Pool Bar Contoy - Serving from 10:30 am – 7:00 pm
• Pool Bar Cozumel - Swim up bar; Serving from 10:30am - 5:30
• Beach bar - Serving from 10:30 am – 5:00 pm; Snack service: 10:30 am – 5:30 pm
• Amphitheater - Bar service during evening shows

Entertainment: Daily activities, theme parties and nightly shows in the Ampitheatre

Pool: Yes, one large outdoor pool with a kiddie seciton
Whirlpool: Yes, 3 outdoor whirlpools


Beach: Located on a beautiful stretch of beach
Watersports: non-motorized water sports included, (Watersports available at and Wet n Wild Marina - transportation is included)


Spa: Yes, spa has treatment rooms which include 2 outdoor massage palapas, sauna and steam room.
Fitness Center: Yes, state-of-the-art fitness center with cardio machines and free weights


Golf: Nearby - Jack Nicklaus Signature Design course at Moon Spa & Golf Club; Robert Von Hagge designed course at Playacar Spa & Golf Club
Tennis: Yes, two lit tennis courts, use of equipment is complimentary


Shopping: Gift shop, beauty salon, spa boutique and jewelry stores all located on site.
Other: Beach and pool volleyball, pool basketball, ping-pong and table games. Use of equipment is complimentary. Certified scuba diving lessons on premises are available at an additional cost.

Full All-Inclusive Plan Rating Features Include:

• All meals, drinks, non-motorized watersports, nightly entertainment, taxes and gratuities
• 24-hour room service
• Unlimited long distance phone calls to Mexico, USA and Canada, (restrictions apply, calls must be made from your room, other international calls will be charged at a special rate, if unused, this service can not be exchanged for cash)
• Use of facilities of all Palace Resort properties in Cozumel, Cancun and the Riviera Maya (transfers not included)
• Scheduled theme parties during the week
• Non-motorized watersports (available at Wet n Wild Marina transportation is included)
• Unlimited tours based upon hotels offerings. Tours can be arranged at hotel. Choices include Chichen-Itza, Tulum/Xpu-Ha, Isla Mujeres, Coba, Wet'n Wild, Zip Line at Holkan Kingdom Park. All tours are subject to availability and change without notice. Please check with the hotel front desk upon arrival for the most up to date schedule.

PASSPORT PROMOTION - (Effective until May 31, 2010):

• 30% discount (at regular price; per adult) at Playacar Spa & Golf Club, Moon Spa & Golf Club, and Riviera Cancun Golf Club. Transportation is included.
• 25% discount on select spa treatments, from regular price, per person adult, per day. Not applicable at beauty salons.
• Buy one get one free for swim with the dolphins, purchased directly through the hotel
• Buy one get one free for ATV tour, purchase directly through the hotel
• $25 credit for slot machines, available in the sports book at Moon Palace
• Unlimited tours to: Chichen-Itza, Tulum/Xpu-Ha, Isla Mujeres, Coba, Wet'n Wild, and Zip Line at Holkan Kingdom Park. All tours are subject to availability and change without notice. Please check with the hotel front desk upon arrival for the most up to date schedule.

1,500 or 750 VACATION DOLLARS FOR YOUR INDULGENCES PROMOTION - (Effective for
travel June 1, 2010 and beyond):

• Vacation Dollars have a maximum value of $1,500 for stays 5 or more nights or $750 for stays 3 or 4 nights per room, per stay. These vacation dollars can be applied towards indestination purchases of select tours, golf, spa and beauty salon treatments, room upgrades (subject to availability at time of check-in), a romantic dinner, premium wines, and the Precious Wedding Collection packages (select resorts).

  Select and combine any of the services and/or amenities below (subject to availability and may change at any time):

• Select Tours: Chichen Itza, Tulum/Xpu-Ha, Isla Mujeres, Coba, Wet n' Wild, Xtreme Kingdom Zip Line Tour and Premium Swim with the Dolphins at Wet n' Wild (transportation for this activity not included).
• Golf Courses: Moon Spa and Golf Club, Riviera Cancun Golf and Resorts, and Playacar spa and Golf Club. Vacation dollars applies towards green fees, club rental, and a shared cart (transportation to the golf courses is included). Additional services may be available at the golf course, which may not be applicable towards this promotion.
• Spa/Beauty Salon Services: Maximum of $300 vacation dollars (5 nights or more) or a maximum of $150 vacation dollars (3 or 4 nights) on spa treatments. Credits are not applicable towards products at the beauty salon or spa.
• Romantic Dinner: Lobster and one bottle premium champagne for 2 adults.
• Weddings: Credit may be applied towar select wedding packages. Vacation dollars cannot be applied towards optional services or extras.

  Promotional chart outlining the various activities and services available will be provided upon check-in. Reservations for services and amenities must be requested at the resort upon arrival. Vacation dollars are non-transferable, must be purchased at retail price, and cannot be exchanged for other goods or services. No refunds will be issued for unused credit. Unused credits are non redeemable for cash and cannot be used towards a future stay or transferred to another room. There is a dollar limit on the vacation dollars for select product or services. Vacation dollars cannot be used for purchasing in the gift shop. All service are subject to availability and inclusions subject to change without notice.

Golf Option (valid 12/24/09 - 12/23/10) includes:

• Golf package includes unlimited rounds of golf per adult, per stay
• Transportation to and from the courses (Playacar Spa & Golf Club, Riviera Cancun Golf & Resorts and Moon Spa & Golf Club)
• Beverages, snacks and shared cart
• Tee times can be reserved up to ninety (90) days in advance to arrival by emailing teetimes@palaceresorts.com or by fax at 011.52.998.193.2001. Office hours are 7:00am - 8:00pm
• Golf clubs, and other golf equipment is NOT included, but is available to rent for an additional charge

• Golf package includes unlimited rounds of golf per adult, per stay. All adults sharing the same room must pay the golf package rate. It cannot be sold separately. Unused rounds of golf due to weather conditions or for any other reason are non-refundable. No rain checks will be provided. Golf package applies to guests paying the adult rate. Children ages 13 . 17 must be booked as adults to receive the golf package. Tee times are subject to space and availability. Stays that combine golf and non-golf package rates are only allowed to book their included tee times during the portion of the stay paying the golf package rate.

Golf & Spa Option (valid Dec 24, 2009 -– Dec 23, 2010) includes:

• Golf / Spa Package includes 1 round of golf OR 1 select spa treatment per adult/per night.
• Golf option includes: Transportation to and from Playacar Spa & Golf Club, Riviera Cancun Golf & Resorts, and Moon Spa & Golf Club and Rounds of golf, beverages, snacks, and shared cart.
• Spa Treatment option includes: Aroma Reflexology (50 min); Sport Massage (50 min); Zen Shiatsu (50 min); Invigorating Leg & Foot Massage (25 min) + Refreshe Facial (25 min); Face, Head & Shoulder Acupressure (25 min) + Refresher Facial (25 min); or Body Scrub (25 min) + Manicure or Pedicure (25 min).
• Tee times and spa services can be reserved up to 90 days prior to arrival
• Tee times can be pre-arranged at teetimes@palaceresorts.com or by fax at 011.52.998.193.2011. Office hours are 7:00am -– 8:00pm
• Spa reservations can be pre-arranged at toursinfo@palaceresorts.com or by fax at 01.52.998.193.2011. Office hours are from 7:00am -– 8:00pm

  Golf/spa package includes 1 round of golf or 1 select spa treatment per adult/per night. All adults sharing the same room must pay the golf/spa package rate. It cannot be sold separately. Unused rounds of golf due to weather conditions or spa treatments for any reason are non-refundable. No rain checks will be provided. Golf package applies to guests paying the adult rate. Children 13–17 years of age must be booked as adults to receive the golf/spa package. Tee times and spa services are subject to space and availability. Stays that combine golf/spa and non-golf/spa package rates are only allowed to book their included tee times/spa service during the portion of the stay paying the golf/spa package rate.

• Minimum check-in age: 18
• Credit card deposit required upon check in: Yes, for incidentals
• Springbreak restrictions: Spring break students are allowed. The guest will be given a letter explaining the hotels rules and the guest will be asked to sign the letter stating they have read and understand the rules given to them. The hotel has the right to remove any clients causing problems or breaking the rules at the guest expense.

• Year built: 1984

• Stay at one Palace Resort, enjoy all resorts in Cozumel, Cancun & Riviera Maya
• High-energy hotel
• Welcoming chilled towel service and beverage upon arrival
• Snacks upon arrival
• 24- hour in room dining experience
• Concierge service
• Complimentary wireless Internet service
• Reader's choice award for "Best Hotel Chain in Mexico" by Travel Weekly Magazine
• Nightly turn down service
• Unlimited long distance phone calls to Mexico, USA and Canada, (restrictions apply, calls must be made from your room, other international calls will be charged at a special rate, if unused, this service can not be exchanged for cash)

• Great hotel for couples, singles and families alike

• Active, high energy resort

• Child Ages: Children 3 and under stay free with adult when using existing bedding Children 3 and under stay free with adult when using existing bedding.
• Children's Activity Program: Kids/Teen Club - activities for ages 4-17 which include a dining room for meals and snacks, a video room, a theater and an outdoor kiddy pool with flumes and slides. For parents who wish to stay in contact with their children, the club offers a cellular phone service free of charge. Some activities include - trampoline, ping-pong table, foosball table, pool table, air hockey, Xbox, Xbox 360, Wii video games, contests, karaoke, movies and handcrafts. Hours from 7:00am - 9:00pm
• Babysitting Service: Yes, see concierge for details, additional fees apply
• Children's Amenities: Kiddie pool with flumes and slides, kids dining room for meals and snacks and more at the Kids/Teen Club.

Available only through the Luxury program.

Guests purchasing a package through the Luxury program enjoy the following special privileges at Cancun Palace

• VIP 10-minute check-in
• Cold towels and beverage upon arrival
• 24-hour room service
• In-room double whirlpool
• In-room bar service
• Free Internet access
• Amenities are per reservation and subject to change.

Available only through the Romance program

Honeymoon couples receive the following:

• Mini honeymoon cake
• Bottle of sparkling wine
• One romantic candlelight dinner (reservations made via Honeymoon Desk)
• Two resort honeymooner's t-shirts
• 10% gift shop discount
• Use of honeymoon desk
• Breakfast in bed (upon request at time of check-in)
• 6pm late check-out (upon request, subject to availability)

  Restrictions apply including

• 3-night minimum stay required.
• Honeymoon couple must present proof of marriage within the past year upon check-in. Wedding certificate or marriage license will qualify.
• Services are valid per room per stay unless otherwise noted
• Services are subject to change or substitution based on availability at th discretion of the hotel
• No cash value for unused services

Wedding packages are not currently offered at this hotel. For hotels that offer honeymoon packages, please visit the LIFESTYLE Collection featuring Romance.