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Room Information

Hotel Rating: 4.5 (Deluxe)
Number of Rooms: 434


Room Category Descriptions:

All rooms feature a flat-screen TV, minibar refreshed daily, electronic safe, complimentary Wi-Fi and daily turn-down service. Bathroom features a rain shower, Aveda bathroom amenities and bathrobe and slippers (for use during stay).

  • C2V - Aura
    This stylish guestroom offers mesmerizing views of the sunset over Nichupté Lagoon, plush bedding and blackout curtains.
    Occupancy: 3 adults / 4 total
    Bedding: 1 king bed or 2 double beds (subject to availability)
  • B2V - Vibe Ocean View
    This spacious ocean view guestroom features contemporary furnishings, stunning views of the Caribbean Sea, eight oversized windowsthat allow natural light to filter into the room, and custom lighting. The room also features works by the renowned Mexican sculptor, Yuri Zatarian.
    Occupancy: 3 adults / 4 total
    Bedding: 1 king bed or 2 double beds (subject to availability)
  • B2W - Mode Ocean Front
    Experience a premiere Cancun vacation in this spacious room, which features contemporary furnishings and stunning oceanfront viewsof the Caribbean Sea.
    Occupancy: 3 adults / 4 total
    Bedding: 1 king bed or 2 double beds (subject to availability)

The following rooms: Style Suite, Style Ocean View, Loft Suite, Passion Suite, and Personality Suite also feature the following ME+ extra inclusions:

  • Pre-arrival services, to customize your experience and needs
  • Private VIP check-in/out and exclusive use of the DEEP Lounge
  • Priority reservations at YHI Spa and restaurants
  • 24-hour in-room dining (no service charges apply)
  • ME+ minibar with sodas, bottled water, domestic beer, snacks and liquors
  • Afternoon tea and espresso service in the DEEP Lounge
  • Snacks in the DEEP Lounge
  • Invitation to sommelier´s wine and tequila tastings at The Wine Cellar at Silk & Salt
  • One barefoot dinner on the beach (one per room, per stay, max two people)
  • Priority reservations at The Beach Club
  • Exclusive for Passion Suite and Personality Suite, complimentary use of Bali Bed or day bed (per room, per day, max four people)
  • VIP services in restaurants and shopping centers within the hotel zone
  • Use of YHI Spa’s sauna, steam room and water rituals
  • Choice of a foot, hand or scalp mini-massage at the THI SPA (one person, per stay)
  • Fitness program at YHI Spa, such as yoga and Pilates (upon advanced request)
  • Movie Night - Complimentary movie selection including a movie tray (soda and snacks) delivered to your room. One movie per stay,available upon advanced request.
  • Additional in-room amenities, such as preloaded iPod for use (on request), upgraded organic bath amenities, pillow menu, shoe shine service and newspaper.

  • SJS - Style Suite
    This suite is for adults only. This exclusive, ultra-spacious suite is stylishly decorated, designed for your total comfort, and features gorgeous lagoon views and ME+ personalized services.
    Occupancy: 3 adults / 3 total
    Bedding: 1 king bed or 2 double beds (subject to availability)
  • SJV - Style Suite Ocean View
    This suite is for adults only. This contemporary suite is furnished with wooden elements, and features stunning views of the Caribbean Sea and ME+ personalized services.
    Occupancy: 3 adults / 3 total
    Bedding: 1 king bed or 2 double beds (subject to availability)
  • SEC - Loft Suite
    This suite is for adults only. This contemporary suite features a hydro-massage bathtub, stunning views of the Caribbean Sea, a private terrace, an outdoor Bali bed and ME+ personalized services.
    Occupancy: 2 adults / 2 total
    Bedding: 1 king bed
  • SEV - Passion Suite
    This suite is for adults only. This contemporary, oversized suite features a hydro-massage bathtub, stunning views of the Caribbean Sea, a private terrace, an outdoor Bali bed and ME+ personalized services.
    Occupancy: 2 adults / 2 total
    Bedding: 1 king bed
  • MST - Personality Suite
    This suite is for adults only. The suite features two bedrooms (master bedroom with king bed, and second bedroom with two double beds), two full bathrooms, a lounge, private terrace, whirlpool, stunning views of the Caribbean Sea and ME+ personalized services.
    Occupancy: 4 adults / 4 total
    Bedding: 1 king bed and 2 double beds



Room Details:
  • Adjoining Rooms: No
  • Air Conditioning: Yes
  • Bathroom Amenities: Vanity mirror, hair dryer, bathrobes and slippers
  • Balcony / Patio: No, only select upper room types
  • Cribs: No
  • Internet Access: Yes, complimentary throughout property
  • Iron / Ironing Board: Yes
  • Kitchen Facilities: Minibar
  • Non-Smoking Rooms: Yes, subject to availability
  • Rollaway Beds: No
  • Safe Deposit Boxes: Yes, complimentary
  • Smoke Alarm / Sprinklers: Yes
  • Telephone: Yes
  • Television / Radio: Yes/Yes. LCD flat-screen satellite TV, and clock radio


Hotel Details:
  • Babysitting Service: No
  • Check-in / Check-out: 3:00 pm / 12:00 noon
  • Child Ages: Children 5 years old and younger stay free with adult when using existing bedding
  • Concierge: Yes
  • Courtesy Room / Day Room: Yes
  • Elevators: Yes
  • Housekeeping Service: Daily
  • Luggage Check / Storage: Yes
  • Luggage Porter / Bellhop: Yes
  • Number of Floors: 11 floors
  • Other Guest Services: E-Space with complimentary computer/printer use and library. Medical services, laundry and ironing services. Additional fees may apply for select services.

Accessibility

Details on hotel facilities for the physically challenged are available through our reservations sales staff. All ADA handicap room requests must be processed through our reservations center on a special request basis with the hotels to confirm availability of rooms prior to arrival. Please call for details.

Handicapped rooms: Yes
Preconfirmed handicapped rooms: No
TDD rooms: No
Wheelchair accessible: Yes
Wheelchairs available at hotel: Yes, surcharge applies
Handrails in bathroom: Yes
Roll-in showers: Yes
Bars in shower/chair: No
Shower lift: No
Alert Plus - audio/visual alert system: No
Smoke detectors with flashing light: Yes
Lamps that flash on/off if phone rings: No
Shake alarms/pillows: No
Closed-captioned TV: Yes
Braille: No
Seeing eye dogs allowed: Yes

We strive to maintain the most up-to-date information about hotel properties. However, as hotels may change the information about their properties at any time without notice, we cannot be held responsible for any omissions or errors in this section.