Hard Rock Hotel Vallarta
Riviera Nayarit-Nuevo Vallarta

On the beautiful beaches of Bahia de Banderas in the heart of Riviera Nayarit.

Distance from Airport: Puerto Vallarta International Airport - 15 minutes
Distance from Downtown: Downtown Puerto Vallarta - 25 minutes
Distance from Beach: On the beach
Local Transportation Options: Taxi and bus
Car Rentals at Hotel: Yes
Parking: Complimentary self parking

Hotel Rating: 4.5 (Deluxe)
Number of Rooms: 348


Room Category Descriptions:

All rooms equipped with a double whirlpool, in-room liquor dispensers, and turndown service.

• SUPD - Superior Deluxe Resort View
  
• SUPD - Deluxe Room (effective August 1st, 2012)
  Rooms have view of the resort or common areas and feature a French-style balcony. Rooms also include fully stocked minibars, satellite TV, bathrobe, slippers, laptop-size safe, wireless Internet, and turn-down service. (Not available for groups.)
  Occupancy: 4 adults / 4 total
  Bedding: 1 king or 2 double beds
• SUP - Superior Deluxe Garden/Pool View Room
  
• SUP - Deluxe Gold (effective August 1st, 2012)
  Rooms have pool or garden view and feature a French-style balcony. Rooms also include fully stocked minibars, satellite TV, bathrobe, slippers, laptop-size safe, wireless Internet, and turn-down service.
  Occupancy: 4 adults / 4 total
  Bedding: 1 king or 2 double beds
• SPOV - Superior Deluxe Ocean View
  
• SPOV - View Deluxe Platinum (effective August 1st, 2012)
  Rooms have ocean view and feature a French-style balcony. Rooms also include fully stocked minibars, satellite TV, bathrobe, slippers, laptop-size safe, wireless Internet, and turn-down service.
  Occupancy: 4 adults / 4 total
  Bedding: 1 king or 2 double beds
• CL - Concierge Level Room
  
• CL - Deluxe Diamond (effective August 1st, 2012)
  Includes all features of Superior room plus Concierge-level services with private check-in and check-out, rooms with best views and locations, room service menu for select restaurants, upgraded brand of liquors in room, espresso and coffee machine, 2 25-minute massages on the beach or spa (location varies), beach bag, exclusive housekeeping service with evening turn-down and petit-fours, choice of aromatherapy and pillow menu, DVD player, iPod docking station, and early check-in and late check-out (subject to availability).
  Occupancy: 2 adults / 2 total
  Bedding: 1 king bed
• 1BR - 1-Bedroom Suite
  

• 1BR - Rock Suite Gold (effective August 1st, 2012)
  Features ocean view, private bath with shower only, French-style balcony, living room, dining room, satellite TV, DVD player, air conditioning, ceiling fan, Farouk bath amenities, liquor dispenser, minibar, laptop-size digital safe, and iPod docking station. 806 square feet.
  Occupancy: 4 adults / 5 total
  Bedding: 1 king bed or 2 double beds, sofa bed
• PRES - Rock Suite Platinum (available as of December 24th, 2012)
  Suite features 2 bedrooms, each with an in-room double whirlpool and private bathroom with shower only. The spacious suite also features a living room, dining room, and large terrace with lounge chairs, table, and chairs. Also within the suite is a liquor dispenser; minibar filled with sodas, bottled water, juices, and domestic beer; aromatherapy and pillow menu; LCT TV with satellite; bath amenities; bathrobes and slippers for guests to use; a laptop-size digital safe; coffee maker; telephone; alarm clock/radio/iPod dock; hair dryer; iron/ironing board; and wireless Internet.
  Occupancy: 6 Adults / 6 Total
  Bedding: 1 king bed and 2 double beds

Room Details:

• Adjoining Rooms: Yes, subject to availability
• Air Conditioning: Yes, and ceiling fans
• Bathroom Amenities: Farouk bath amenities, hair dryer, bathrobes, slippers, marble baths with separate shower, and in-room double whirlpool
• Balcony / Patio: Yes, some are a French-style balcony or patio
• Cribs: Yes, upon request and subject to availability
• Internet Access: Yes, complimentary wireless Internet access
• Iron / Ironing Board: Yes
• Kitchen Facilities: Minibar containing sodas, bottled water, domestic beer, and a liquor dispenser (premium brand liquor available in Concierge level dispensers)
• Non-Smoking Rooms: Yes
• Rollaway Beds: Yes, on request and subject to availability
• Safe Deposit Boxes: Yes, complimentary laptop-size safe
• Smoke Alarm / Sprinklers: Yes
• Telephone: Direct-dial phone, additional fees may apply
• Television / Radio: Satelite TV / Radio alarm clock

Hotel Details:

• Babysitting Service: Yes, additional fees apply
• Check-in / Check-out: 3:00pm / 12:00 noon
• Child Ages: Children 3 years of age and under stay free with adult when

using existing bedding; children 4 - 17 pay children's rate

• Concierge: Yes
• Courtesy Room / Day Room: Yes, subject to availability
• Elevators: Yes
• Housekeeping Service: Daily, with nightly turndown service
• Luggage Check / Storage: Yes
• Luggage Porter / Bellhop: Yes
• Number of Floors: 8 floors
• Other Guest Services: Beauty salon, doctor on call 24 hours a day, dry cleaning, laundry services, and business center

Details on hotel facilities for the physically challenged are available through our reservations sales staff. All ADA handicap room requests must be processed through our reservations center on a special request basis with the hotels to confirm availability of rooms prior to arrival. Please call for details.

Handicapped rooms: Yes, 3 rooms
Preconfirmed handicapped rooms: Yes
TDD rooms: No
Wheelchair accessible: Yes
Wheelchairs available at hotel: Yes
Handrails in bathroom: Yes
Roll-in showers: Yes
Bars in shower/chair: No
Shower lift: Yes
Alert Plus - audio/visual alert system: No
Smoke detectors with flashing light: Yes
Lamps that flash on/off if phone rings: No
Shake alarms/pillows: No
Closed-captioned TV: No
Braille: No
Seeing eye dogs allowed: No

Dining Facilities:

• The Market - Buffet-style restaurant located off the lobby serving international cuisine for breakfast, lunch, and dinner. Late-night snacks are also available. Dress code is casual elegance (long pants, collared shirt, and closed-toe shoes are required for men).
• Ciao - Elegant outdoor Italian restaurant open for breakfast and lunch buffet and a la carte dining. Reservations are required and no children under age 9 years of age are permitted. Dress code is casual elegance (long pants, collared shirt, and closed-toe shoes are required for men).
• Ipanema - Offers international breakfast buffet and outside terrace featuring Brazilian cuisine and dinner a la carte. Dress code is casual elegance (long pants, collared shirt, and closed-toe shoes are required for men).
• Zen - Located just off the central lobby, this restaurant offers oriental cuisine, serving dinner a la carte. Dress code is casual elegance (long pants, collared shirt, and closed-toe shoes are required for men).
• Frida - Contemporary Mexican cuisine served a la carte. Open for dinner.

Cocktail Lounges or Bars:

• Triton Bar - Poolside and beach bar
• Lobby Bar - Offers occasional live music
• Palm Bar - Located by the main pool next to Mar Intimo Restaurant and is open daily
• Amphitheater - Outdoor performance space with nightly shows and bar service during the show

Entertainment:

• Daily activities, nightly entertainment, shows, and theme parties during the week

• Pool: 2 outdoor swimming pools with kid's sections
• Whirlpool: 2 outdoor Jacuzzis
• Beach: Located on the beach with towel service, sun loungers, beach palapas, and beach volleyball
• Watersports: Non-motorized watersports, SCUBA diving demonstration, dive tank, and snorkeling (additional fees may apply)
• Spa: The Rock Spa features 5 treatment rooms designed for individual and couples sessions. A professional staff delivers revitalizing massages as well as body and facial therapies (additional fees apply). Children ages 13-17 years old do not have access to the Hydrotherapy area. An adult must accompany children ages 13-15 years old for the duration of the treatment.
• Fitness Center: Yes, complimentary Body Rock Fitness Center with cardio machines and weight machines
• Golf: Located Nearby
• Tennis: Yes, lighted court
• Shopping: Jewelry store, beauty salon, and gift shop
• Other: Billiards, 2 volleyball courts, soccer field on the beach, miniature golf, ping pong, table games, basketball, dive tank, and badmitton

All-Inclusive Plan Rating: Full All-Inclusive

All-Inclusive Features Include:

• Accommodations
• All meals and snacks
• 24-hour room service
• Domestic and imported beverages
• Non-motorized watersports
• Nightly entertainment
• 1 scuba diving demonstration
• $1,500 or $750 Resort Credit - Resort Credit has a maximum value of $1,500 for stays 5 or more nights or $750 for stays 3 or 4 nights per room, per stay. This resort credit can be applied towards in-destination purchases of select tours, golf, spa and beauty salon treatments, room upgrades (subject to availability at time of check-in), a romantic dinner, premium wines, and the Precious Wedding Collection packages (select resorts).

Select and combine any of the services and/or amenities below (subject to availability and may change at any time):

• Select Tours - City Tour, Sunset Cruise, Channel Tour, Los Arcos, Las Animor Quimixto Tour, Premium Swim with the Dolphins at Vallarta Adventures and Canopy Tour.
• Golf Courses - Marina Vallarta Club and Vista Vallarta Club de Golf. Resort Credit applies towards green fees, club rental, and a shared cart (transportation to the golf courses are not included). Maximum of $300 vacation dollars (5 nights or more) or a maximum of $150 vacation dollars (3 or 4 nights). Additional services may be available at the golf course, which may not be applicable towards this promotion.
• Spa/Beauty Salon Services - Maximum of $300 Resort Credit (5 nights or more) or a maximum of $150 Resort Credit (3 or 4 nights) on spa treatments. Credits are not applicable towards products at the beauty salon or spa.
• Romantic Dinner - Lobster and one bottle premium champagne for 2 adults
• Weddings - Credit may be applied toward select wedding packages. Resort Credit cannot be applied towards optional services or extras.

Promotional chart outlining the various activities and services available will be provided upon check-in. Reservations for services and amenities must be requested at the resort upon arrival. Resort credit is non-transferable, must be purchased at retail price, and cannot be exchanged for other goods or services. No refunds will be issued for unused credit. Unused credits are not redeemable for cash and cannot be used towards a future stay or transferred to another room. There is a dollar limit on the resort credit for select product or services. Vacation dollars cannot be used for purchases in the gift shops. Due to regulatory changes in Riviera Nayarit, reservations entitled to receive the resort credit promotion will be subjected to taxes and fees for all bookings made after April 1, 2012. Please note that the taxes and fees will apply only to the amount of resort credit utilized by the guest and not to the total amount of resort credit they are entitled to receive. Tax and fees will be billed to the guests' folio and must be paid upon check out. All services are subject to availability and inclusions subject to change without notice.

Dining Details:
Breakfast Options:

• The Market - Located off the lobby, serving international cuisine buffet style.
• Mar Intimo - Elegant outdoor a la carte dining serving Italian cuisine.
• Ipanema - International cuisine served buffet style.

Lunch Options:

• Bugambilias - Located off the lobby, serving international cuisine buffet style. Dress code is casual elegance (long pants, collared shirt, and closed-toe shoes are required for men).
• Ciao - Elegant outdoor Italian dining in a la carte or buffet options.

Dinner options:

• Bugambilias - Located off the lobby serving international cuisine buffet style. Late night snacks also available. Dress code is casual elegance (long pants, collared shirt, and closed-toe shoes are required for men).
• La Fiesta - Outside terrace featuring a la carte Brazilian cuisine. Dress code casual elegance (long pants, collared shirt, and closed-toe shoes are required for men).
• Zen - Located just off the central lobby, serving a la carte oriental cuisine. Dress code is casual elegance (long pants, collared shirt, and closed-toe shoes are required for men).

Room Service: Yes, 24 hours
In-room Food Options: No
Restaurant Reservations Required: Yes, only at Ciao
Dining Restrictions or Limitations: No
Dining Surcharges: No

Beverage Details:
Drinks Included:

• Non-alcoholic soft drinks, juice, coffee, tea, and bottled water
• Domestic beer
• House wines
• Domestic and imported liquor

In-room Beverage Options:

• In-room minibar
• Soft drinks
• Bottled water
• Domestic beer
• Liquor dispenser containing whiskey, tequila, rum, and vodka

Beverage Restrictions or Limitations: No
Beverage Surcharges: No

Entertainment Details:
Evening Entertainment Options:

• Nightly shows at the Amphitheater

Children's Activity Program: Yes

• For details on the Children's Activity Program, please see the Family Program section for this hotel

Activity Details:
Daytime Activity Options:

• Unlimited tours including the sunset tour, canal boat ride, city tour, and horseback riding tour
• 1 Scuba diving demonstration
• Half-court basketball
• 7-hole putting green
• Bicycles
• Pool tables

Evening Activity Options:

• Billards and lit tennis courts

Activity Surcharges: Motorized watersports not included

Other Services or Amenities Included:

• Wireless Internet access
• Unlimited long distance calls to Mexico, U.S.A., Canada (excludes calls to Hawaii, Virgin Islands, Puerto Rico, other international calls, 800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico)
• Currency exchange

• Complimentary self parking

Hotel Services or Amenities NOT Included in the All-Inclusive Program:

• Spa services
• Select telephone charges (select calls not included in "Unlimited Long Distance Calling" plan)

• Minimum check-in age: 18
• Credit Card Deposit Required Upon Check In: Yes

Other Restrictions:

• No spring break students allowed

• Year Built: 1993
• Most Recent Renovations: 2005, soft goods refurbished.
• Hotel will be closed April 29 - May 22, 2012 for construction on the pool area, Sun Bar and Eclipse Terrace, the kids club and rock star suites. The hotel will be rebranded to a Hard Rock Hotel Vallarta in August 2012.

** Update July 2012:

• Current Spa is functioning as original Vallarta Palace Spa. New renovated Rock Spa will be completed late 2013.
• Presidential Suites and Royal Suites are under renovation and will be completed late September 2012.
• Some finishing touches in design and decoration for the Hard Rock conversion are being completed in August 2012.

• 24-hour room service
• Complimentary wedding packages available
• AAA Four Diamond Award winner, 2010

• Great for couples and families looking for an all-inclusive property in Nuevo Vallarta

• Child Ages: Children 3 years of age and under stay free with adult when using existing bedding; children 4 - 17 pay children's rate
• Children's Activity Program: Yes, kid's club available for children ages 4 - 12
• Babysitting Service: Yes, for additional fees
• Children's Amenities: Variety of table games and wading pool

Available only through the Luxury program.

Guests purchasing a package through the Luxury program enjoy the following special privileges at the Vallarta Palace:

Luxury guests receive a choice of 1 of the following services:

• Petit fours upon arrival
• Nightly turn down service

Amenities are per reservation and subject to change

Available only through the Romance program

Honeymoon couples staying at Hard Rock Hotel Vallarta receive complimentary honeymoon amenities including:

• Mini honeymoon cake
• Bottle of sparkling wine
• One romantic candlelight dinner (reservations made via Honeymoon Desk)
• Two resort honeymooner t-shirts
• 10% gift shop discount (effective through 12/23/2010)
• Use of honeymoon desk
• Breakfast in bed (upon request at time of check-in)
• Guaranteed turndown service (effective 12/24/2010)
• 6pm late check-out (upon request and subject to availability) featuring Romance
  

Restrictions apply including:

• Honeymoon couple must present proof of marriage within the past year upon check-in. Wedding certificate or marriage license will qualify.
• Services are valid per room per stay unless otherwise noted
• Services are subject to change or substitution based on availability at the discretion of the hotel
• No cash value for unused services

Available only through the Romance program.


The complimentary wedding package includes:

• Service of Justice of the Peace or Minister
• Wedding gazebo
• Blood analysis
• White Avant-garde chairs
• Domestic champagne for guests during the ceremony (4 bottles max)
• Dinner reservations for the wedding party (only at selected restaurants with up to 25 guests)
• Wedding cake for 25guests
• Bridal bouquet of roses or lilies
• Matching grooms boutonniere
• CD Player available (bring your special songs: 4 maximum)
• Mini honeymoon cake
• One bottle of sparkling wine
• Special breakfast in bed the morning after the wedding
• Candlelight dinner for the bride and groom with (reservations made via honeymoon desk)
• Two resort honeymooner’s t-shirts
• Guaranteed turndown service
• Use of honeymoon desk
• Wedding coordinator
• Witnesses if required
• Late check out until 6:00 p.m. (upon request and availability)

Hotel restrictions and qualification:

• To qualify for this complimentary wedding a total of 1 room with a 3 night minimum stay must be booked in any room category and must be purchased through the Romance program including the wedding couple’s room.
• If the minimum room requirement is not met additional fees will apply for the wedding ceremony.
• Details on how to confirm the date, time, and location for your complimentary wedding will be provided to you by a Romance travel specialist after your reservation is confirmed with deposit or final payment.

Other information:

• Only ceremonies performed by a Justice of the Peace are legally binding and couples must fulfill the required government documentation prior to the wedding date. Please verify all requirements with the wedding coordinator of the hotel.
• Wedding ceremonies performed by a Minister are not legally binding and it is the couple’s responsibility to get married legally in their home country pre/post travel.

• Not included is the Justice of the Peace or non-denominational Minister, document arrangements, blood test, document translation fee and any registration fees. Contact hotel for up-to-date listing of costs.
• Weddings perform Monday through Saturday only, no Sunday services.
• Non hotel guests will be required to purchase day pass to attend ceremony.

Wedding Packages available for purchase:

Include the complimentary wedding services plus additional or upgraded services.

• Insignia Collection Wedding Package
• Seaglass Collection Wedding Package

For complete details see the Wedding Package information listed under the ‘Activities+More’ tab in the Destination section of our website for this destination.