Aventura Cove Palace
Riviera Maya - Puerto Aventuras

Riviera Maya

Distance from Airport: 50 minutes from Cancun airport
Distance from Downtown: 90 minutes from downtown Cancun and 10 miles from Playa del Carmen
Distance from Attractions:

• Playacar - 12 miles
• Playa del Carmen - 10 miles
• Cancun Hotel Zone - 60 miles
• Downtown Cancun - 75 miles

Distance from Beach: Property located on the beach
Local Transportation Options: Taxi, rental car
Car Rentals at Hotel: Yes
Parking: Free

Hotel Rating: 4.5 (Deluxe)
Number of Rooms: 489


Room Category Descriptions:

• CNG - Concierge Level
  Includes signature views, 24-hour room service, nightly turn-down service and petit-fours, espresso/American coffee machine, in-room DVD player/CD Player, iPod dock/radio/alarm clock, pillow menu, aromatherapy kit, luxury bath amenities, exclusive concierge phone service, private dinner at select locations, and in-room liquor dispenser with upgraded brands. Also offers a private beach lounge chair area with waiter service, an exclusive beach bag, private check-in and check-out and late check-out and early check-in (subject to availability), private dinner once per stay, and 2, 25-minute massages. No children are allowed in this room type.
  Occupancy: 2 adults / 2 adults total
  Bedding: 1 king bed
• PS1 - 2-Bedroom Presidential Suite
  Oceanfront rooms with double whirlpool, terrace with lounge chairs, chairs and table, entrance hall, living room, dining room, half kitchen, half bathroom, satellite TV with remote control and DVD, and ceiling fan.
  Occupancy: 6 adults / 6 total
  Bedding: 1 king and 2 double beds, subject to availability at check-in

• SUPF - Family Deluxe
  Featuring 2 connecting Superior Deluxe-Garden View rooms. One bedroom with a king bed and 1 bedroom with 2 double beds a double whirlpool, private bath with shower only, balcony with 2 chairs and a table, welcome amenities for families, Xbox 360/DVD player, selection of Xbox games upon request, selection of DVDs upon request, Fun in the Sun Bucket Kit, Kid's special room service menu, L'Oreal bath products, family guide with activities schedule, LCD TV with satellite, purified water, Farouk bath amenities, bathrobes and slippers including mini sizes for children, digital laptop-size safe, individually controlled air conditioning, coffee maker, direct dial telephone, alarm clock, hair dryer, iron/ironing board, wireless Internet, 24-hour room service, and turn-down service. There is also a liquor dispenser with whiskey, tequila, rum and, vodka; and a minibar containing sodas, bottled water, domestic beer, and kid-friendly snacks. Garden or ocean view (subject to availability at time of check in). The family room category is ONLY available for families traveling with children. Any family room category reservation made that does not include children will be moved to another room type upon arrival. Any difference in room type is nonrefundable.
  Occupancy: 4 adults / 4 children / 6 total
  Bedding: 1 king bed and 2 double beds
• SUPD - Deluxe Room - Resort View
  492 square fee of luxurious room with views of common area, with double whirlpools, hair dryer, coffee maker, minibars, liquor dispensers, digital safe, 24-hour room service, nightly turndown service, wireless internet, private marble bathroom with shower, balcony, chaise lounge chairs and table.
  Occupancy: 4 adults/4 total
  Bedding: 2 double beds or 1 king, subject to availability at time of check in
• SUP - Superior Deluxe - Garden View
  492 square fee of luxurious room with garden view , with double whirlpools, hair dryer, coffee maker, minibars, liquor dispensers, digital safe, 24-hour room service, nightly turndown service, wireless internet, private marble bathroom with shower, balcony, chaise lounge chairs and table.
  Occupancy: 4 adults/4 total
  Bedding: 2 double beds or 1 king, subject to availability at time of check in

• SPOV - Superior Deluxe - Ocean View
  492 square fee of luxurious room with ocean view , with double whirlpools, hair dryer, coffee maker, minibars, liquor dispensers, digital safe, 24-hour room service, nightly turndown service, wireless internet, private marble bathroom with shower, balcony, chaise lounge chairs and table.
  Occupancy: 4 adults/4 total
  Bedding: 2 double beds or 1 king, subject to availability at time of check in

Room Details:

• Adjoining Rooms: Some, subject to availability at time of check-in
• Air Conditioning: Yes
• Bathroom Amenities: Hair dryer, toiletries, robes, slippers
• Balcony / Patio: Patios or balconies with all rooms, some with hammocks
• Cribs: Yes - complimentary
• Internet Access: Wireless Internet available in rooms and public areas.
• Iron / Ironing Board: Yes
• Kitchen Facilities: No
• Non-Smoking Rooms: Yes - Property is smoke free
• Rollaway Beds: Yes - complimentary
• Safe Deposit Boxes: Yes - Safe deposit box in room
• Smoke Alarm / Sprinklers: Yes
• Telephone: Phone plus voicemail in room
• Television / Radio: Yes - Cable/Satellite TV

Hotel Details:

• Babysitting Service: Yes, on site, additional fees apply
• Check-in / Check-out: 3:00pm / 12:00 noon
• Child Ages: Children 3 years of age and under stay free; children 4-17 years of age pay child rate
• Concierge: Yes
• Courtesy Room / Day Room: Yes
• Elevators: Yes - 2
• Housekeeping Service: Daily
• Luggage Check / Storage: Yes
• Luggage Porter / Bellhop: Yes
• Number of Floors: 3
• Other Guest Services: Turn-down service, express check-out, on-call doctor, business facility/meeting space, ATM, currency exchange, hair salon, tour desk, and car rental

Details on hotel facilities for the physically challenged are available through our reservations sales staff. All handicap room requests must be processed through our reservations center on a special request basis with the hotels to confirm availability of rooms prior to arrival. Please call for details.

Handicapped rooms: Yes, 4 rooms in Superior Deluxe-Garden View (SUP). Upon request, subject to availability
Preconfirmed handicapped rooms: Yes
TDD rooms: No
Wheelchair accessible: Yes
Wheelchairs available at hotel: Only in the case of an emergency
Handrails in bathroom: Yes
Roll-in showers: Yes
Bars in shower/chair: Bars in shower, no chair/bench
Shower lift: No
Alert Plus - audio/visual alert system: No
Smoke detectors with flashing light: No smoke detectors
Lamps that flash on/off if phone rings: No
Shake alarms/pillows: No
Closed-captioned TV: No
Braille: No
Seeing eye dogs allowed: Through special request only

Dining Facilities:

• La Hacienda - Mexican gourmet cuisine, open for a la carte dinner. Dress code is required.
• Ventanas - International breakfast and dinner buffet, plus a la carte pizza and pasta for dinner. Dress code is casual.
• Mundaca - Serving buffet breakfasts and lunch, a la carte dinners.

Cocktail Lounges or Bars:

• Pool Bar - Palapa with 2 swim-up bars
• Lobby Bar - Serves continental breakfast, snacks, and beverages
• Sports bar with pool tables.
• Disco - Andromeda Disco
• Sweet & Coffee - Creperie serving coffee, ice cream, crepes, and pastries.

Entertainment:

• A variety of day and nighttime entertainment is available on site for guests enjoyment and varies by day.
• Nightly theme parties

• Pool: Yes - 1 outdoor family pool
• Whirlpool: Yes - Outdoor whirlpools
• Beach: Located on the beach
• Watersports: Snorkeling, SCUBA diving, demonstrations, kayaks
• Spa: Yes
• Fitness Center: Yes
• Golf: Yes - golf courses nearby, additional fees apply
• Tennis: Yes - 3 courts
• Shopping: Gift shop and jewelry store
• Other: Disco on-site

All-Inclusive Plan Rating: Full All-Inclusive
All-Inclusive Features Include:

• Unlimited drinks, meals, and snacks
• Tennis
• Daily activities program
• Non-motorized watersports (snorkeling, kayak)
• Wireless Internet
• Unlimited calls to the Continental US and Canada
• Unlimited selection of tours for adults and children with $1500 resort credit
• 1 SCUBA diving demonstration
• Daily and nightly entertainment
• All taxes and gratuities

Dining Details:
Breakfast Options:

• Ventanas - International breakfast buffet. Dress code is casual.
• Mundaca - Serving buffet breakfasts.

Lunch Options:

• Ventanas - International lunch buffet. Dress code is casual.

Dinner Options:
South Section - Aventura Cove Palace:

• La Hacienda - Mexican gourmet cuisine, open for a la carte dinner. Dress code is required.
• Ventanas - International buffet dinner and a la carte pizza and pasta. Dress code is casual.
• Mundaca - a la carte cuisine

Room Service: Yes - available 24 hours
Food Options: Full menus available for breakfast, lunch, and dinner
Restaurant Reservations Required: No
Dining Restrictions or Limitations: No - Some restaurants are only open for certain meals and some enforce a dress code.
Dining Surcharges: None
Beverage Details: Drinks Included

• Unlimited drinks both alcoholic and non-alcoholic

In-room Beverage Options:

• In-room minibar stocked with bottled water, and juices, beer, and a liquor dispenser

Beverage Restrictions or Limitations: None
Beverage Surcharges: Upgraded bottle of wine available with a surcharge
Entertainment Details: Daytime Entertainment Options

• Daytime activities, such as pool games and organized group challenges are available on site. The activity and entertainment schedule varies by the day.

Evening Entertainment Options:

• A variety of entertainment is available on site for guests enjoyment. The activity and entertainment schedule will vary by the day, it's best to consult a concierge upon arrival.
• Nightly theme parties, schedule may vary.

Children's Activity Program: Kids club

• For details on the Children's Activity Program, please see the Family Program section for this hotel

Activity Details: Daytime Activity Options

• Bike rentals
• Table games
• Kids Club
• Ping pong
• Billiards
• Watersports - snorkeling and kayaks
• 3 tennis courts

Evening Activity Options:

• Disco on site with music and dancing
• Live entertainment - varies by day
• Nightly theme parties, schedule may vary

Activity Surcharges: Some surcharges for motorized activities or activities
Exchange Privileges:

• Guests 18 years of age and older staying at this resort can use the amenities at the adjoining Aventura Spa Palace. Exchange privileges between Hard Rock Cancun, Aventura Cove Palace and Aventura Spa Palace.)

Hotel Services or Amenities NOT Included in the All-Inclusive Program:

• Boutique/resort shops
• Hair salon services
• Spa services
• Buy one get on free for ATV tour, purchase directly through the hotel.
• $25 credit for slot machines, available in the sports book at Moon Palace.
• Unlimited tours to Chichen-Itza, Tulum/Xpu-Ha, Isla Mujeres, Coba, Wet'n Wild, Zip Line at Holkan Kingdom Park. All tours are subject to availability and change without notice. Please check with hotel front desk upon arrival for the most up to date schedule.

1,500 RESORT CREDIT PROMOTION
(Effective for travel through December 23, 2013):
Resort credits have a maximum value of $2,500 for stays of 12 nights or more,
$2,000 for stays between 9 and 11 nights, $1,500 for stays between 5 and
8 nights, $750 for stays of 4 nights or $ 500.00 for stays of 3 nights
(credit is per room, per stay). These resort credits can be applied towards
in-destination purchases of select tours, golf, spa and beauty select tours,
golf, spa and beauty (subject to availability at time of check-in), a romantic
dinner, premium wines, and the Colin Cowie Wedding Collection packages
(select resorts).
Select and combine any of the services and/or amenities below (subject to
availability and may change at any time):

• Select Tours: Chichen Itza, Tulum,Isla Mujeres, Coba, Wet n' Wild, Xtreme Kingdom Zip Line Tour and Premium Swim with the Dolphins at Wet n' Wild (transportation for this activity not included)

• Golf Courses: Riviera Cancun Golf and Resorts, and Playacar Spa and Golf Club. Resort credits apply towards green fees, club rental, and a shared cart (transportation to the golf courses is included). Additional services may be available at the golf course, which may not be applicable towards this promotion. Tee times can be made 90 days prior to client.s arrival via email: Riviera Cancun Golf Club at info@golfpromotions.mx, and Playacar Golf Club at recepciongolfpc@allinclusivecollection.com.
• Spa/Beauty Salon Services: Maximum of $500 resort credit (12 nights or more), a maximum of $400 resort credit (9 to 11 nights), $300 resort credit (5 to 8 nights), $150 resort credit (4 nights), and $100 resort credit (3 nights) on spa treatments. Credits are not applicable towards products at the beauty salon or spa.
• Romantic Dinner: Lobster and one bottle premium champagne for 2 adults
• Weddings: Credit may be applied toward select wedding packages. Complete amount must be used. Resort credits cannot be applied towards optional services or extras.

  Promotional chart outlining the various activities and services available will be provided upon check-in. Reservations for services and amenities must be requested at the resort upon arrival. Resort credits are non-transferable, must be purchased at retail price, and cannot be exchanged for other goods or services. No refunds will be issued for unused credit. Unused credits are not redeemable for cash and cannot be used towards a future stay or transferred to another room. There is a dollar limit on the resort credits for select product or services. Resort credits cannot be used for purchases in the gift shops. All services are subject to availability and inclusions subject to change without notice.

  All services redeemed with the resort credit are subject to local tax. Taxes will apply only to the amount of the resort credit utilized and not to the total amount of the received resort credit. Tax amount is due upon check out. Tax amounts are subject to change without notice.

• Minimum check-in age: 18
• Credit Card Deposit Required Upon Check In: Yes - credit card required at time of check-in for incidental charges.

Other Restrictions:

• Minimum 3-night stay required
• Special requests are subject to availability upon check-in.
• Guests creating a disturbance can and will be removed from the resort at their own expense.

• Year Built: 1999
• Most Recent Renovations: March 2009

• Fun-filled Kids/Teen programs
• Very family oriented resort
• 24-hour room service
• Stay at One Palace Resort and Play at All - Beginning August 1, 2012, guests will only have exchange privileges between Hard Rock Cancun, Aventura Cove Palace and Aventura Spa Palace.
• Clients have access to the Aventura Spa Palace (North Section) restaurant and lounges
• Aventura Cove Palace (family friendly) is attached to the Aventura Spa Palace (adult's only) resort

• Caters to families

• Expansive resort
• Isolated resort

• Child Ages: Children 3 years of age and under stay free; children 4-17 years of age pay child rate.
• Children's Activity Program: Yes - Kids Club, Teen Lounge
• Babysitting Service: Yes, additional fees apply
• Children's Amenities: Kids Club, Teen Lounge