Playacar Palace Wyndham Grand Resort

Ideally located just steps from downtown Playa del Carmen, near an 18-hole championship golf course and excellent nightlife in the heart of the Riviera Maya.

Distance from Airport: 45 minutes from Cancun International Airport

Distance from Downtown:

• 1 hour and 10 minutes from downtown Cancun
• steps away from downtown Playa del Carmen

Distance from Attractions:

• Hotel is located near downtown Playa del Carmen, in an excellent location near restaurants, nightlife, shopping, golf and the ferry port to Cozumel.
• 15 minutes from Xel-Ha and Tulum

Distance from Beach: Beachfront hotel
Local Transportation Options: Taxis are available 24 hours, additional fees apply
Parking: Complimentary self and valet parking

Hotel rating: 4 (Deluxe)
Number of rooms: 208


Room category descriptions:

• HNY - Honeymoon Suite
  407 square-foot ocean-view room featuring a sitting area, double whirlpool, balcony, liquor dispenser, minibar, coffee maker, satellite TV, digital safe, and designer bath amenities.
  Occupancy: 2 adults / 2 total
  Bedding: 1 king-size bed
• CL - Concierge Level Room
  Including rooms with signature views, 24-hour room service, two 25 minute massages, nightly turn down service and petit-fours, espresso/American coffee machine, in-room DVD player/CD Player, IPod dock/radio/alarm clock, pillow menu, aromatherapy kit, L'occotane en provence bath amenities, exclusive concierge phone service, upgraded brand of liquors in room dispenser, an exclusive beach bag, private check-in and out and late checkout and early check-in (subject to availability)
  Occupancy: 2 adults/ 2 total
  Bedding: 1 king bed
• SUPD - Deluxe - Resort View
  525 square fee of luxurious room with views of common area, with double whirlpools, hair dryer, coffee maker, minibars, liquor dispensers, digital safe, 24-hour room service, nightly turndown service, wireless internet, private marble bathroom with shower, balcony, chaise lounge chairs and table.
  Occupancy: 4 adults/4 total
  Bedding: 2 double beds or 1 king, subject to availability at time of check in
• SUP - Deluxe - Partial Ocean View
  525 square fee of luxurious room with partial ocean view , with double whirlpools, hair dryer, coffee maker, minibars, liquor dispensers, digital safe, 24-hour room service, nightly turndown service, wireless internet, private marble bathroom with shower, balcony, chaise lounge chairs and table.
  Occupancy: 4 adults/4 total
  Bedding: 2 double beds or 1 king, subject to availability at time of check in

• SPOV - Suprior Deluxe - Ocean View
  525 square fee of luxurious room with ocean view , with double whirlpools, hair dryer, coffee maker, minibars, liquor dispensers, digital safe, 24-hour room service, nightly turndown service, wireless internet, private marble bathroom with shower, balcony, chaise lounge chairs and table.
  Occupancy: 4 adults/4 total
  Bedding: 2 double beds or 1 king, subject to availability at time of check in

Room details:

• Adjoining Rooms: No
• Air Conditioning: Yes, individually controlled air conditioning
• Bathroom Amenities: Farouk bath amenities, bathrobes, and slippers for use during stay
• Balcony / Patio: Most with balconies
• Cribs: Yes, upon request and subject to availability
• Internet Access: Yes, complimentary wireless Internet
• Iron / Ironing Board: Yes / Yes, in room
• Kitchen Facilities: No
• Non-Smoking Rooms: Yes, available upon request and subject to availability
• Rollaway Beds: Yes, available upon request and subject to availability
• Safe Deposit Boxes: Yes, use of in-room laptop size digital safe is complimentary
• Smoke Alarm / Sprinklers: Yes / No
• Telephone: Direct dial telephone, additional fees apply
• Television / Radio: Flat-screen LCD TV with Satellite / alarm clock radio

Hotel details:

• Babysitting Service: Yes, see concierge for details, additional fees apply
• Check-in / Check-out: 3:00 p.m. / 12:00 noon
• Child Ages: Children 3 years of age and under stay free with adult when using existing bedding
• Concierge: Yes
• Courtesy room / Day Room: Yes / Yes, for use during early arrivals or late departures, room subject to availability
• Housekeeping Service: Daily housekeeping and nightly turndown service
• Luggage Check / Storage: Yes / Yes
• Luggage Porter / Bellhop: Yes / Yes
• Number of Floors / Elevators: 5 floors / 1 elevator
• Other Guest Services: There is also compDry cleaning and laundry service, doctors on call 24 hours, additional fees apply. ATM, currency exchange, and ice machines are also available at the hotel. complimentary transportation to the Playacar Spa & Golf Club and scheduled transportation to Moon Palace and Wet'n Wild park.

Handicapped rooms: Yes, 4
Preconfirmed handicapped rooms: No
TDD rooms: No
Wheelchair accessible: Yes
Wheelchairs available at hotel: Yes, upon request and subject to availability
Handrails in bathroom: Yes
Roll-in showers: Yes
Bars in shower/chair: Yes
Shower lift: No
Alert Plus - audio/visual alert system: No
Smoke detectors with flashing light: No
Lamps that flash on/off if phone rings: No
Shake alarms/pillows: No
Closed-captioned TV: No
Braille: No
Seeing eye dogs allowed: No

Dining Facilities:

• Café del Mar - International/Mexican cuisine for dinner. Breakfast International buffet from 6:30 a.m. - 11:00 a.m., Lunch International buffet from 12:30 p.m. - 4:30 p.m., Dinner buffet from 6:00 p.m. - 11:00 p.m., and Dress code: Casual
• Terrazza - Italian a la carte, Dinner only from 6:00 p.m. - 10:30 p.m., and Dress code: Casual elegance
• MoMoNoHaNa - Asian cuisine, Dinner only from 6:00 p.m. - 10:30 p.m., and Dress code: Casual elegance
• Dress code: Casual - wet clothing or uncovered swimwear not allowed
• Casual elegance - long pants, collared shirts, and shoes required
• Room Service – Yes, 24-hour room service is included

Cocktail Lounges or Bars:

• Cielo Bar - Lobby bar serving from 10:00 a.m. - 1:00 a.m.
• Aquabar - Pool and snack bar from 9:00 a.m. - 5:00 p.m. and moonlight bar service from 6:00 p.m. - 11 p.m.
• Luna lounge - Lounge bar with Thai hors d'oeuvres from 6:00 p.m. - 2:00 a.m.

Entertainment: Daily activities, theme parties or shows nightly

Pool: Outdoor pool with swim-up bar and kiddie pool
Whirlpool: No


Beach: Beachfront hotel. Maroma Beach Club is also available for guests staying at the hotel, complimentary transportation available from Monday through Saturday with one departure daily, beach club is approximately 9 miles away.
Watersports: Yes, complimentary non-motorized watersports at Beach Club Maroma


Spa: Yes, located nearby at the Playacar Spa & Golf Club with state-of-the- art spa facilities and 14 spa treatment rooms.
Fitness Center: Yes, located at the Playacar Spa & Golf Club


Golf: Nearby is the Playacar Spa & Golf Club, an 18-hole championship Robert von Hagge-designed course
Tennis: Nearby at Playacar Spa & Golf Club


Shopping: Beauty salon, pro shop and spa boutique at golf club and gift shop
Other: Solarium located on site, one certified scuba diving demonstration is complimentary, beach volleyball, table games and giant chess. Complimentary shuttle service every 20 minutes to the Playacar Spa & Golf Club

Full All-Inclusive Plan Rating features include:

• All meals and snacks
• 24-hour room service
• Unlimited beverages
• Unlimited long distance phone calls to Mexico, USA and Canada, (restrictions apply, calls must be made from your room, other international calls will be charged at a special rate, if unused, this service can not be exchanged for cash)
• Use of facilities at select Palace Resorts
• Unlimited tours valid until December 23, 2010 based on hotel offering (subject to change and arranged at hotel). Tours offered: Chichen Itza, Tulum/Xpu Ha, Isla Mujeres, Coba, Wet'n Wild, Zip Line at Holkan Kingdom Park. All tours are subject to availability and change notice. Please check with the hotel front desk upon arrival for the most up to date schedule.
• All non-motorized watersports available (availability differs at each Palace Resort)
• Scheduled theme parties during the week at all Palace Resorts
• All taxes and gratuities
• Exchange privileges at other Palace Resort facilities. Transportation is included to Moon Palace Golf & Spa Resort (once per day) and Playacar Spa & Golf Club.

PASSPORT TO SAVINGS (Effeictive until May 21, 2010):

• 30% discount on one round of golf (at regular price; per adult/per day) at Playacar Spa & Golf Club, Moon Spa & Golf Club, and Riviera Cancun Golf Club. Transportation is included.
• 25% discount on select spa treatments from regular price, per adult, per day. Not applicable at beauty salons.
• Buy one get one free for swim with the dolphins, purchased directly through the hotel.
• Buy one get on free for ATV tour, purchase directly through the hotel.
• $25 credit for slot machines, available in the sports book at Moon Palace
• Unlimited tours to Chichen-Itza, Tulum/Xpu-Ha, Isla Mujeres, Coba, Wet'n Wild, Zip Line at Holkan Kingdom Park. All tours are subject to availability and change without notice. Please check with the hotel front desk upon arrival for the most up to date schedule.

1,500 OR 750 VACATION DOLLARS FOR YOUR INDULGENCES PROMOTION
(Effective for travel June 01, 2010 and beyond):
Vacation Dollars have a maximum value of $1,500 for stays 5 or more nights or
$750 for stays 3 or 4 nights per room, per stay. These vacation dollars can be
applied towards in- destination purchases of select tours, golf, spa and beauty
salon treatments, room upgrades (subject to availability at time of check-in), a
romantic dinner, premium wines, and the Precious Wedding Collection packages
(select resorts).

Select and combine any of the services and/or amenities below (subject to
availability and may change at any time):

• Select Tours: Chichen Itza, Tulum Express, Isla Mujeres, Coba, Wet n' Wild, Xtreme Kingdom Zip Line Tour and Premium Swim with the Dolphins at Wet n' Wild (transportation for this activity not included)
• Golf Courses: Moon Spa and Golf Club, Riviera Cancun Golf and Resorts, and Playacar Spa and Golf Club. Vacation dollars applies towards green fees, club rental, and a shared cart (transportation to the golf courses is included). Additional services may be available at the golf course, which may not be applicable towards this promotion.
• Spa/Beauty Salon Services: Maximum of $300 vacation dollars (5 nights or more) or a maximum of $150 vacation dollars (3 or 4 nights) on spa treatments. Credits are not applicable towards products at the beauty salon or spa.
• Romantic Dinner: Lobster and one bottle premium champagne for 2 adults
• Weddings: Credit may be applied toward select wedding packages. Vacation dollars cannot be applied towards optional services or extras.

  Promotional chart outlining the various activities and services available will be provided upon check-in. Reservations for services and amenities must be requested at the resort upon arrival. Vacation dollars are non-transferable, must be purchased at retail price, and cannot be exchanged for other goods or services. No refunds will be issued for unused credit. Unused credits are not redeemable for cash and cannot be used towards a future stay or transferred to another room. There is a dollar limit on the vacation dollars for select product or services. Vacation dollars cannot be used for purchases in the gift shops. All services are subject to availability and inclusions subject to change without notice.

Golf Option (valid 12/24/09 - 12/23/10) includes:

• Golf package includes unlimited rounds of golf per adult, per stay
• Transporation to and from the courses (Playacar Spa & Golf Club, Riviera Cancun Golf & Resorts and Moon Spa & Golf Club)
• Beverages, snacks and shared cart
• Tee times can be reserved up to ninety (90) days in advance to arrival by emailing teetimes@palaceresorts.com or by fax at 011.52.998.193.2001. Office hours are 7:00am . 8:00pm
• Golf clubs, and other golf equipment is NOT included, but is available to rent for an additional charge
• Golf package includes unlimited rounds of golf per adult, per stay. All adults sharing the same room must pay the golf package rate. It cannot be sold separately. Unused rounds of golf due to weather conditions or for any other reason are non-refundable. No rain checks will be provided. Golf package applies to guests paying the adult rate.

Children ages 13 - 17 must be booked as adults to receive the golf package. Tee times are subject to space and availability. Stays that combine golf and non-golf package rates are only allowed to book their included tee times during the portion of the stay paying the golf package rate.


Golf & Spa Option (valid Dec 24, 2009 -– Dec 23, 2010) includes:

• Golf / Spa Package includes 1 round of golf OR 1 select spa treatment per adult/per night.
• Golf option includes: Transportation to and from Playacar Spa & Golf Club, Riviera Cancun Golf & Resorts, and Moon Spa & Golf Club and Rounds of golf, beverages, snacks, and shared cart.
• Spa Treatment option includes: Aroma Reflexology (50 min); Sport Massage (50 min); Zen Shiatsu (50 min); Invigorating Leg & Foot Massage (25 min) + Refreshe Facial (25 min); Face, Head & Shoulder Acupressure (25 min) + Refresher Facial (25 min); or Body Scrub (25 min) + Manicure or Pedicure (25 min).
• Tee times and spa services can be reserved up to 90 days prior to arrival
• Tee times can be pre-arranged at teetimes@palaceresorts.com or by fax at 011.52.998.193.2011. Office hours are 7:00am -– 8:00pm
• Spa reservations can be pre-arranged at toursinfo@palaceresorts.com or by fax at 01.52.998.193.2011. Office hours are from 7:00am -– 8:00pm

  Golf/spa package includes 1 round of golf or 1 select spa treatment per adult/per night. All adults sharing the same room must pay the golf/spa package rate. It cannot be sold separately. Unused rounds of golf due to weather conditions or spa treatments for any reason are non-refundable. No rain checks will be provided. Golf package applies to guests paying the adult rate. Children 13–17 years of age must be booked as adults to receive the golf/spa package. Tee times and spa services are subject to space and availability. Stays that combine golf/spa and non-golf/spa package rates are only allowed to book their included tee times/spa service during the portion of the stay paying the golf/spa package rate.

• Minimum check-in age: 18
• Credit card deposit required upon check in: Yes, for incidentals

Other Restrictions:

• Springbreak policy: Guests traveling during the springbreak period will be required to leave a credit card deposit per person. Anyone causing a disturbance, partying in their room, or damaging property can and will be removed from the property at their own expense. This information is subject to change with out notice.

• Most recent renovations: Renovations were complete in 2006 after the hotel was bought from Hotel Continental Plaza Playacar.

• Also available for use - Maroma Beach Club, located about 9 miles from the resort. There is roundtrip transportation available from Monday through Saturday with one departure daily. At the club, guests are entitled to the use of the facilities, towels, lounge chairs and kayaks. Beverages, meals and gift shop items are not included.
• Excellent location near restaurants, nightlife, shopping, golf and the ferry port to Cozumel
• Has exchange privileges at other Palace Resort facilities. Transportation is included to Moon Palace Golf & Spa Resort (once per day) and Playacar Spa & Golf Club (every 20 minutes)
• 24-hour room service

• Great for couples, singles and families.
• Caters to active clients looking to be close to Playa del Carmen, shopping, nightlife and golf

• The hotel is located beachfront, with minimal beach access. Guests may use Maroma Beach Club, which is located about 9 miles from the resort. There is roundtrip transportation available from Monday through Saturday with one departure daily. At the club, guests are entitled to the use of the facilities, towels, lounge chairs and kayaks. Beverages, meals and gift shop items are not included.

This hotel is not currently part of the Delta Vacations luxury program. For luxury hotel packages, please visit the LIFESTYLE Collection featuring Luxury.

Available only through the Romance program

Honeymoon couples receive the following:

• Fruit plate - effective until 12/23/09
• Effective 12/24/09 - Mini hineymoon cake
• Bottle of sparkling wine
• One romantic candlelight dinner (reservations made via Honeymoon Desk)
• Two resort honeymooner's t-shirts
• One rose - effective until 12/23/09
• 10% giftt shop discount
• Use of honeymoon desk
• Effective 12/24/09 - Breakfast in bed (upon request at the time of check-in)
• Unique honeymoon bracelet - effective until 12/23/09
• 6 p.m. late check-out (upon request and subject to availability)

Restrictions apply including:

• Three-night minimum stay required
• Honeymoon couple must present proof of marriage within the past year upon check-in. Wedding certificate or marriage license will qualify.
• Services are valid per room per stay unless otherwise noted
• Services are subject to change or substitution based on availability at the discretion of the hotel
• No cash value for unused services

Available only through the Romance program

Complimentary wedding packages include:

• Services of a Justice of Peace
• Wedding terrace (up to 35 guests) with white folding chairs
• Blood analysis
• White Avant-garde chairs
• Domestic champagne for guests during the ceremony (maximum of 4 bottles)
• Dinner reservations for the wedding party (only at selected restaurants for up to 35 guests)
• Wedding cake for 35 guests
• Bridal bouquet of roses or lilies
• Matching grooms boutonniere
• Mini honeymoon cake
• One bottle of sparkling wine
• Special breakfast in bed the morning after the wedding
• Candlelight dinner for the bride and groom with (reservations made via honeymoon desk)
• CD player available (bring your special songs: 4 maximum)
• Two resort honeymooner's t-shirts
• 10% gift shop discount
• Use of honeymoon desk
• Services of a wedding coordinator and witnesses if required
• Late check-out until 6:00 p.m. (upon request and subject to availability)

Hotel restrictions and qualification:

• To qualify for this complimentary wedding; a total of 1 room with a minimum of 3 nights hotel stay must be purchased through the Romance program including the wedding couple's room. Must be reserved in advance at least 7 business days prior to arrival at the resort. A penalty of $300.00 will be charged to credit card if reservation is cancelled within 45 days of the wedding date. Package inclusions cannot be exchanged for additional services and applies to USA or Canada residents.
• If the minimum room requirement is not met, additional fees will apply for wedding ceremony.
• Details on how to confirm the date, time, and location for your complimentary wedding will be provided to you by a Romance travel specialist after your reservation is confirmed with deposit or final payment.

Government regulation and required documentation to get married in Mexico (legal civil ceremony):

• A minimum of four business days is needed from date of arrival in the country complete all required paperwork and tests prior to ceremony
• Civil ceremonies are not performed on Sundays
• Couples 17 years of age and under require parental approval.
• Completed marriage application (provided at hotel)
• Valid passports
• Tourist information card (provided upon entry to Mexico)
• Certified copy of birth certificates with the Apostille document attached
• Legal documentation of adoption or name change if applicable
• Original blood tests to determine blood type, HIV, and STD. Tests must be performed in the destination. Results generally take 24 hours to receive and are valid for up to 14 days. If tests are positive, the wedding cannot be performed.
• Four witnesses with valid passports. Witnesses may be provided by the hot if you do not have witnesses traveling with you. Witnesses must arrive two business days prior to the ceremony.
• Divorced individuals must provide a certified copy of the divorce decree. you are divorced more than once, a certified copy of each divorce decree is required. Women are not allowed to re-marry in Mexico for 300 days following their divorce. For women who have been divorced less than one year, a pregnancy test must be performed in the destination. If the test is positive, the wedding ceremony cannot be performed.
• Widowed individuals must provide a certified copy of the former spouses death certificate.
• Names on passport and birth certificate must match. If names do not match to divorce or death, then the name on the certified copy of the birth certificate should be the name used on the tourist card upon entering Mexico. This name will also be used as the maiden name on the wedding application.
• Birth certificates, name change, adoption, divorce decree, and death certificate all require an Apostille seal attached for use in Mexico. The Apostille seal is the official seal of the Secretary of State from the state where the document was originally issued to certify its use in a foreign country. This is not the same as a notary public stamp. The process of obtaining an Apostille is done via mail. Call your Secretary of States Notary Public to find out the mailing address and forward your documents to them with a small fee (if applicable) for processing. Once complete, the original documents will be returned to you with the seal. You do not have to do anything in person. You should plan additional time to compete this process prior to travel.

• The bride and groom must not be legally married in order to qualify for any Civil wedding packages. If they are already married, only a Symbolic wedding or Vow Renewal can be performed.
• Birth and death certificates submitted with the marriage application remain on file in Mexico and will not be returned to you.
• All documents must be translated into Spanish by an on-site translator (available at hotel)
• Additional documentation requirements if you are marrying a Mexican nation citizen. The names on your Tourist Identification Card must be provided, divorce decree and passport must be the same, including spelling.
• The bride and groom must not be legally married in order to qualify for any Civil wedding packages. If they are already married, only a Symbolic wedding or Vow Renewal can be performed.

Please note that Government required documentation is subject to change. All information should be verified directly with the Wedding Planner at the hotel prior to travel.




Available only through the Romance program.

The following wedding package is available to purchase by guests staying at select Palace Resorts in Cancun, Riviera Maya, or Riviera Nayarit

Highlights of the Wedding Package include:

• Wedding ceremony location
• Services of a Justice of the Peace or Minister (not including administrative and government fees)
• Services of a professional wedding planner
• Blood analysis
• White avant-garde chairs
• Flower arrangements provided for aisle décor (depending upon selection of requested flowers with chosen theme collection, additional costs may apply)
• Themed wedding cake with natural flowers (cake will be customized for the number of guests attending the ceremony)
• Photography package (36, 4"x6" pictures; 1, 6"x8" picture; and 1 wedding photo album)
• DVD of wedding ceremony
• Champagne during ceremony (4 bottles of champagne are included)
• Dinner reservations for the wedding party (only at selected restaurants, up to 25-35 guests depending upon selected resort)
• Breakfast in bed the morning after the wedding
• CD system available for ceremony
• Witnesses if required
• Honeymoon package
• And more

  For complete details see the Wedding Package information listed under the 'Activities+More' tab in the Destination section of our website for this destination.

  Restrictions and conditions may apply. Specific documents are required to get married in Mexico. Details on how to confirm the date, time, and location for your wedding will be provided to you by a Romance travel specialist after your reservation is confirmed with deposit or final payment.