Playacar Palace
Riviera Maya - Playa del Carmen

Ideally located just steps from downtown Playa del Carmen, near an 18-hole championship golf course and excellent nightlife in the heart of the Riviera Maya.

Distance from Airport: 45 minutes from Cancun International Airport

Distance from Downtown:

• 1 hour and 10 minutes from downtown Cancun
• steps away from downtown Playa del Carmen

Distance from Attractions:

• Hotel is located near downtown Playa del Carmen, in an excellent location near restaurants, nightlife, shopping, golf and the ferry port to Cozumel.
• 15 minutes from Xel-Ha and Tulum

Distance from Beach: Beachfront hotel
Local Transportation Options: Taxis are available 24 hours, additional fees apply
Parking: Complimentary self and valet parking

Hotel rating: 4 (Deluxe)
Number of rooms: 208


Room category descriptions:

• HNY - Honeymoon Suite
  407 square-foot ocean-view room featuring a sitting area, double whirlpool, balcony, liquor dispenser, minibar, coffee maker, satellite TV, digital safe, and designer bath amenities.
  Occupancy: 2 adults / 2 total
  Bedding: 1 king-size bed
• CL - Concierge Level Room
  Including rooms with signature views, 24-hour room service, two 25 minute massages, nightly turn down service and petit-fours, espresso/American coffee machine, in-room DVD player/CD Player, IPod dock/radio/alarm clock, pillow menu, aromatherapy kit, L'occotaneen provence bath amenities, exclusive concierge phone service, upgraded brand of liquors in room dispenser, an exclusive beach bag, private check-in and out and late checkout and early check-in (subject to availability)
  Occupancy: 2 adults/ 2 total
  Bedding: 1 king bed
• SUPD - Deluxe - Resort View
  525 square fee of luxurious room with views of common area, with double whirlpools, hair dryer, coffee maker, minibars, liquor dispensers, digital safe, 24-hour room service, nightly turndown service, wireless internet, private marble bathroom with shower, balcony, chaise lounge chairs and table.
  Occupancy: 4 adults/4 total
  Bedding: 2 double beds or 1 king, subject to availability at time of check in
• SUP - Deluxe - Partial Ocean View
  525 square fee of luxurious room with partial ocean view , with double whirlpools, hair dryer, coffee maker, minibars, liquor dispensers, digital safe, 24-hour room service, nightly turndown service, wireless internet, private marble bathroom with shower, balcony, chaise lounge chairs and table.
  Occupancy: 4 adults/4 total
  Bedding: 2 double beds or 1 king, subject to availability at time of check in
• SPOV - Suprior Deluxe - Ocean View
  525 square fee of luxurious room with ocean view, with double whirlpools, hair dryer, coffee maker, minibars, liquor dispensers, digital safe, 24-hour room service, nightly turndown service, wireless internet, private marble bathroom with shower, balcony, chaise lounge chairs and table.
  Occupancy: 4 adults/4 total
  Bedding: 2 double beds or 1 king, subject to availability at time of check in

• SAND - Sand Suite - Oceanfront
  Enjoy direct access from your oceanfront cabana to the beach. Suite features 525 square feet, a balcony with table and chairs, double whirlpool, in-room welcome bottle of wine upon arrival, digital laptop-size safe, air conditioning, coffee maker, DVD player, CD player and iPod dock, direct-dial telephone, alarm clock, radio, wireless Internet, LCD TV, and iron and ironing board. In-room liquor dispenser features premium brand names and the minibar contains sodas, bottle water, juices, and domestic and U.S. beer. There are also in-room snacks, or a special menu is available from the resort’s restaurants via 24-hour room service. The private bath has a shower and L’OCCITANE bath amenities, hair dryer, and bathrobes and slippers. Added amenities include turn-down service, aromatherapy and pillow menu, exclusive beach bag (1 per room/per stay), purified water, private check in/check out, and early check in/late check out (upon request and subject to availability). Nonsmoking rooms.
  Occupancy: 2 adults/ 2 total
  Bedding: 1 king bed or 2 double beds

Room details:

• Adjoining Rooms: No
• Air Conditioning: Yes, individually controlled air conditioning
• Bathroom Amenities: Farouk bath amenities, bathrobes, and slippers for use during stay
• Balcony / Patio: Most with balconies
• Cribs: Yes, upon request and subject to availability
• Internet Access: Yes, complimentary wireless Internet
• Iron / Ironing Board: Yes / Yes, in room
• Kitchen Facilities: No
• Non-Smoking Rooms: Yes, available upon request and subject to availability
• Rollaway Beds: Yes, available upon request and subject to availability
• Safe Deposit Boxes: Yes, use of in-room laptop size digital safe is complimentary
• Smoke Alarm / Sprinklers: Yes / No
• Telephone: Direct dial telephone, additional fees apply
• Television / Radio: Flat-screen LCD TV with Satellite / alarm clock radio

Hotel details:

• Babysitting Service: Yes, see concierge for details, additional fees apply
• Check-in / Check-out: 3:00 p.m. / 12:00 noon
• Child Ages: Children 3 years of age and under stay free with adult when using existing bedding
• Concierge: Yes
• Courtesy room / Day Room: Yes / Yes, for use during early arrivals or late departures, room subject to availability
• Housekeeping Service: Daily housekeeping and nightly turndown service

• Luggage Check / Storage: Yes / Yes
• Luggage Porter / Bellhop: Yes / Yes
• Number of Floors / Elevators: 5 floors / 1 elevator
• Other Guest Services: Doctors on call 24 hours, additional fees apply. ATM, currency exchange, and ice machines are also available at the hotel. complimentary transportation to the Playacar Spa & Golf Club and scheduled transportation to Moon Palace and Wet'n Wild park.

Handicapped rooms: Yes, 4
Preconfirmed handicapped rooms: No
TDD rooms: No
Wheelchair accessible: Yes
Wheelchairs available at hotel: Yes, upon request and subject to availability
Handrails in bathroom: Yes
Roll-in showers: Yes
Bars in shower/chair: Yes
Shower lift: No
Alert Plus - audio/visual alert system: No
Smoke detectors with flashing light: No
Lamps that flash on/off if phone rings: No
Shake alarms/pillows: No
Closed-captioned TV: No
Braille: No
Seeing eye dogs allowed: No

Dining Facilities:

• Café del Mar - International/Mexican cuisine for dinner. Breakfast International buffet from 6:30 a.m. - 11:00 a.m., Lunch International buffet from 12:30 p.m. - 4:30 p.m., Dinner buffet from 6:00 p.m. - 11:00 p.m., and Dress code: Casual
• Terrazza - Italian a la carte, Dinner only from 6:00 p.m. - 10:30 p.m., and Dress code: Casual elegance
• MoMoNoHaNa - Asian cuisine, Dinner only from 6:00 p.m. - 10:30 p.m., and Dress code: Casual elegance
• Dress code: Casual - wet clothing or uncovered swimwear not allowed
• Casual elegance - long pants, collared shirts, and shoes required
• Room Service – Yes, 24-hour room service is included

Cocktail Lounges or Bars:

• Cielo Bar - Lobby bar serving from 10:00 a.m. - 1:00 a.m.
• Aquabar - Pool and snack bar from 9:00 a.m. - 5:00 p.m. and moonlight bar service from 6:00 p.m. - 11 p.m.
• Luna lounge - Lounge bar with Thai hors d'oeuvres from 6:00 p.m. - 2:00 a.m.

Entertainment: Daily activities, theme parties or shows nightly

Pool: Outdoor pool with swim-up bar and kiddie pool
Whirlpool: No


Beach: Beachfront hotel. Maroma Beach Club is also available for guests staying at the hotel, complimentary transportation available from Monday through Saturday with one departure daily, beach club is approximately 9 miles away.
Watersports: Yes, complimentary non-motorized watersports at Beach Club Maroma


Spa: Yes, located nearby at the Playacar Spa & Golf Club with state-of-the- art spa facilities and 14 spa treatment rooms.
Fitness Center: Yes, located at the Playacar Spa & Golf Club


Golf: Nearby is the Playacar Spa & Golf Club, an 18-hole championship Robert von Hagge-designed course. Fees apply.
Tennis: Nearby at Playacar Spa & Golf Club


Shopping: Beauty salon, pro shop and spa boutique at golf club and gift shop
Other: Solarium located on site, one certified scuba diving demonstration is complimentary, beach volleyball, table games and giant chess. Complimentary shuttle service every 20 minutes to the Playacar Spa & Golf Club

Full All-Inclusive Plan Rating features include:

• All meals and snacks
• 24-hour room service
• Unlimited beverages
• Unlimited long distance phone calls to Mexico, USA and Canada, (restrictions apply, calls must be made from your room, other international calls will be charged at a special rate, if unused, this service can not be exchanged for cash)
• Exchange privileges at Sun Palace, Beach Palace, Moon Palace Golf & Spa, Cozumel Palace and Isla Mujeres Palace. (Transportation not provided)
• All non-motorized watersports available (availability differs at each Palace Resort)
• Scheduled theme parties during the week at all Palace Resorts
• All taxes and gratuities

1,500 PROMOTION
(Effective for travel through December 23, 2013):

Resort credits have a maximum value of $2,500 for stays 12 or more nights, $2,000 for stays between 9 and 11 nights, $1,500 for stays between 5 and 8 nights, $750 for 4 nights, and $500 for 3 nights (credit is per room, per stay). These resort credits can be applied towards in-destination purchases of select tours, golf, spa and beauty salon treatments, room upgrades (subject to availability at time of check-in), a romantic dinner, premium wines, and wedding packages (select resorts). Select and combine any of the services and/or amenities below (subject to availability and may change at any time):

• Select Tours: Chichen Itza, Tulum/Isla Mujeres, Coba, Wet n' Wild, Ultimate Dolphin Swim Experience (transportation for this activity not included), Cozumel Total (ferry tickets not included), Tour around Cancun Island (Transportation for this activity not included) and Paradise adventure (Transportation for this activity not included).
• Golf Courses: Riviera Cancun Golf and Resorts, and Moon Spa & Golf Club. Resort credits apply towards green fees, club rental, and a shared cart (transportation to the golf courses is included). Additional services may be available at the golf course, which may not be applicable towards this promotion.

• Spa/Beauty Salon Services: Maximum of $500 resort credit (12 nights or more), a maximum of $400 resort credit (9 to 11 nights), $300 resort credit (5 to 8 nights), $150 resort credit (4 nights), and $100 resort credit (3 nights) on spa treatments. Credits are not applicable towards products at the beauty salon or spa.
• Chef's Dinner: Six Course Dinner served with select upgraded wines, Dinner prepared in front of the guests by the executive Chef
• Romantic Dinner: Lobster and one bottle premium champagne for 2 adults
• Weddings: Credit may be applied toward select wedding packages. Resort credits cannot be applied towards optional services or extras.

  Promotional chart outlining the various activities and services available will be provided upon check-in. Reservations for services and amenities must be requested at the resort upon arrival. Resort credits are non-transferable, must be purchased at retail price, and cannot be exchanged for other goods or services. No refunds will be issued for unused credit. Unused credits are not redeemable for cash and cannot be used towards a future stay or transferred to another room. There is a dollar limit on the resort credits for select product or services. Resort credits cannot be used for purchases in the gift shops. All services are subject to availability and inclusions subject to change without notice.

  All services redeemed with the resort credit are subject to local tax beginning April 01, 2012. Taxes will apply only to the amount of the resort credit utilized and not to the total amount of the received resort credit. Tax amount is due upon check out. Tax amounts are subject to change without notice.

UNLIMITED GOLF/NO RESORT CREDIT PROMOTION - (Effective for travel through
December 23,2013 - Must purchase by March 31, 2013):

• Unlimited rounds of golf per adult, per stay.
• Transportation to and from Moon Spa & Golf Club , a Jack Nicklaus Signature course, and Riviera Cancun golf course
• Beverages and snacks at Moon Spa & Golf Club
• Tee times available 90 days prior to arrival and can be prearranged at teetimes@palaceresorts.com.

  Note the $500 - $2500 Resort Credits are not valid with this option. Unused rounds of golf due to weather conditions or for any other reason are non-refundable. Children 13-17 years of age must be booked as adults to receive the golf package. Mandatory shared cart fee varies based on location and will need to be paid directly to the golf club.

Golf Option (valid through 7/22/12) includes:

• Golf package includes unlimited rounds of golf per adult, per stay
• Transportation to and from the courses (Playacar Spa & Golf Club, Riviera Cancun Golf & Resorts )
• Beverages, snacks and shared cart
• Tee times can be reserved up to ninety (90) days in advance to arrival by emailing teetimes@palaceresorts.com. Office hours are 7:00am to 8:00pm
• Golf clubs, and other golf equipment is NOT included, but is available to rent for an additional charge
• Golf package includes unlimited rounds of golf per adult, per stay. All adults sharing the same room must pay the golf package rate. It cannot be sold separately. Unused rounds of golf due to weather conditions or for any other reason are non-refundable. No rain checks will be provided. Golf package applies to guests paying the adult rate. Children ages 13 - 17 must be booked as adults to receive the golf package. Tee times are subject to space and availability. Stays that combine golf and non-golf package rates are only allowed to book their included tee times during the portion of the stay paying the golf package rate.

• Minimum check-in age: 18
• Credit card deposit required upon check in: Yes, for incidentals

Other Restrictions:

• Springbreak policy: Guests traveling during the springbreak period will be required to leave a credit card deposit per person. Anyone causing a disturbance, partying in their room, or damaging property can and will be removed from the property at their own expense. This information is subject to change with out notice.
• Select Spa services available to children 13 to 17 years old. (no access to hydrotherapy area). An adult must accompany children ages 13 - 15.

• Excellent location near restaurants, nightlife, shopping, golf and the ferry port to Cozumel
• Exchange privileges at Sun Palace, Beach Palace, Moon Palace Golf & Spa, Cozumel Palace and Isla Mujeres Palace.
• 24-hour room service

• Great for couples, singles and families.
• Caters to active clients looking to be close to Playa del Carmen, shopping, nightlife and golf

This hotel is not currently part of the Delta Vacations luxury program. For luxury hotel packages, please visit Delta Vacations – Luxury.

Available only through the Romance program

Honeymoon couples staying at Playacar Palace receive complimentary honeymoon
amenities including:

• Mini honeymoon cake
• Bottle of sparkling wine
• One romantic candlelight dinner (reservations made via Honeymoon Desk)
• Two resort honeymooner's t-shirts
• Use of honeymoon desk
• Breakfast in bed (upon request at the time of check-in)
• Guaranteed turndown service
• 6 p.m. late check-out (upon request and subject to availability)

Restrictions apply including:

• 3 night minimum stay required
• Honeymoon couple must present proof of marriage within the past year upon check-in. Wedding certificate or marriage license will qualify.
• Services are valid per room per stay unless otherwise noted
• Services are subject to change or substitution based on availability at the discretion of the hotel
• No cash value for unused services

Available only through the Romance program.


The complimentary wedding package includes:

• Service of Justice of the Peace (legal ceremony) or Minister (symbolic ceremony)
• Wedding ceremony Location
• Blood analysis for legal ceremonies
• Chocolate colored ceremony structure with ivory spun fabric and white dendrodium orchid floral appliqué.
• Chocolate colored ceremony podium with two carnation floral sphere as table décor.
• White Avant-garde chairs for up to 30 guests.
• Domestic champagne during the ceremony (4 bottles includedl)
• Dinner reservations for the wedding party (only at selected restaurants with up to 30 guests)
• Wedding cake with 3 stems of natural flower available in red, white, ivory or pink colors for 30 guests
• Bridal bouquet of 12 roses available in red, white, ivory or pink.
• Matching rose grooms boutonniere
• CD system available for ceremony
• Special breakfast in bed the morning after the wedding
• Complimentary honeymoon package including: mini-honeymoon cake, bottle of sparkling wine, 1 romantic candlelight dinner (reservations made via honeymoon desk), 2 resort honeymooners t-shirts, use of honeymoon desk, breakfast in bed (upon request at the time of check-in), late check-out until 6:00pm (upon request and subject to availability)

Hotel restrictions and qualification:

• To qualify for this complimentary wedding a total of 1 room with a 3 night minimum stay must be booked in any room category and must be purchased through the Romance program including the wedding couple’s room.
• If the minimum room requirement is not met additional fees will apply for the wedding ceremony.
• Details on how to confirm the date, time, and location for your complimentary wedding will be provided to you by a Romance travel specialist after your reservation is confirmed with deposit or final payment.

Other information:

• Only ceremonies performed by a Justice of the Peace are legally binding and couples must fulfill the required government documentation prior to the wedding date. Please verify all requirements with the wedding coordinator of the hotel.
• Wedding ceremonies performed by a Minister are not legally binding and it is the couple’s responsibility to get married legally in their home country pre/post travel.

• A fee of approximately $300.00 USD will be applied to legal ceremonies performed by a Justice of the Peace. Translation fees for documents will be charged at the resort according to documents and number of pages. Contact hotel for up-to-date listing of costs.
• Not included the required blood tests. Please verify the cost with the wedding coordinator at your hotel.
• Weddings perform Monday through Saturday only, no Sunday services.
• Non hotel guests will be required to purchase day pass to attend ceremony.

Wedding Packages available for purchase:

Include the complimentary wedding services plus additional or upgraded services.

• Nautical Collection Wedding Package
• Exotic Peacock Collection Wedding Package

  For complete details see the Wedding Package information listed under the ‘Activities+More’ tab in the Destination section of our website for this destination.