Grand Velas All Suites & Spa, Riviera Maya
Riviera Maya - Playa del Carmen

5 minutes from Playa del Carmen

Distance from Airport: 28 Miles
Distance from Downtown: 1.5 Miles from Playa del Carmen

Distance from Attractions:

• Xcaret - 2.5 miles
• Xel-Ha - 10 miles
• Mayakoba Golf course - 2 miles

Local Transportation Options: Taxi and bus
Car Rentals at Hotel: Yes
Parking: Free valet parking

Hotel Rating: EXL
Number of Rooms: 493


Room Category Descriptions:

• MS - Zen Grand Suites Nature View
  Exquisitely furnished suites, all with a terrace and an array of personal and entertainment amenities. Amenities include cable/satellite TV with premium channels and pay-per-view movies, as well as a CD/DVD player. There is a multi-line touch-screen phone in the suite, as well as high-speed wireless Internet service, and an in-room safe to accommodate a laptop computer. Smoking rooms are available.
  Occupancy: 3 adults /2 Children / 4 total
  Bedding: 1 king or 2 queens, subject to availability at time of check in
• MSP - Zen Grand Pool Suites Nature View
  Exquisitely furnished suites with a private plunge pool, terrace, and an array of personal and entertainment amenities. Amenities include cable/satellite TV with premium channels and pay-per-view movies, as well as a CD/DVD player. There is a multi-line touch-screen phone in the suite, as well as high-speed wireless Internet service, and an in-room safe to accommodate a laptop computer. Smoking rooms are available.
  Occupancy: 3 adults /2 Children / 4 total
  Bedding: 1 king or 2 queens, subject to availability at time of check in
• AB - Ambassador Suite Ocean View / Family Ambience
  1-bedroom suite with an ocean view and balcony. Amenities include an interior whirlpool and family-pleasing features such as a minibar, cable/satellite TV with premium channels and pay-per-view movies, as well as a CD/DVD player. There is a multi-line touch-screen phone in the suite, as well as high-speed wireless Internet service, and an in-room safe to accommodate a laptop computer. Smoking rooms are available.
  Occupancy: 3 adults /2 Children / 4 total
  Bedding: 1 king or 2 queens, subject to availability at times of check in
• ABP - Ambassador Pool Suite Ocean View / Family Ambience
  1-bedroom suite located in the family-friendly area of the resort with an elegant Mexican décor and a unique view of the ocean. Features a balcony and private plunge pool overlooking the magnificent Caribbean waters, and a spacious bathroom with an interior whirlpool, a refreshing rain shower head, and with room for a massage table.
  Occupancy: 3 adults /2 Children / 4 total
  Bedding: 1 king or 2 queens, subject to availability at time of check in

• ABC - Grand Class Suite Ocean Front
  1-bedroom suite located in the quite area. Elegantly appointed with imported furnishings, beautiful Mexican artwork, a stunning oceanfront view, and a private plunge pool on the terrace overlooking the blue waters of the Caribbean. The spacious bathroom has an interior whirlpool, a rain showerhead, and room for a massage table. There is also a sitting area with a sofa, a 42" plasma TV with digital cable and pay-per-view movies, as well as a DVD, CD, and MP3 player. In addition, there is wireless telephones with a private line with signal throughout the resort, high-speed wireless Internet, as well as an in-room safe that can accommodate a laptop computer.
  Occupancy: 3 adults / 3 total - Beginning December 20, 2011 up to 2 children ages 12 to 16 will be allowed in room. Max occupancy will still be 3 people total.
  Bedding: 1 king or 2 queens, subject to availability at time of check in

Room Details:

• Adjoining Rooms: Yes, subject to availability at time of check in
• Air Conditioning: Yes, and ceiling fan
• Bathroom Amenities: Hair dryer, vanity mirror, scale, bathrobes and splippers, deluxe bath amenities, whirlpool, and separate rain shower.
• Balcony / Patio: Yes
• Cribs: Yes, complimentary and subject to availability
• Internet Access: Yes, additional fees apply
• Iron / Ironing Board: Yes, in room
• Kitchen Facilities: No
• Non-Smoking Rooms: Yes, subject to availability
• Rollaway Beds: Yes, complimentary and subject to availability
• Safe Deposit Boxes: Yes, complimentary and can accommodate laptops
• Smoke Alarm / Sprinklers: Yes
• Telephone: Yes
• Television / Radio: 42" LCD screens with satellite programs and PPW / Radio alarm clock with iPod and MP3 doc

Hotel Details:

• Babysitting Service: Yes, additional fees apply
• Check-in / Check-out: 3:00pm / 12 noon
• Child Ages: Children 4 years of age and under stay free with adult using existing bedding
• Concierge: Yes, personalized services in all suites
• Courtesy Room / Day Room: No
• Elevators: Yes
• Housekeeping Service: Daily
• Luggage Check / Storage: Yes
• Luggage Porter / Bellhop: Yes

• Number of Floors: 4 Floors
• Other Guest Services: Business center, wireless Internet, butler concierge service, kids club, fitness center, nonmotorized watersports.

Details on hotel facilities for the physically challenged are available through our reservations sales staff. All handicap room requests must be processed through our reservations center on a special request basis with the hotels to confirm availability of rooms prior to arrival. Please call for details.

Handicapped rooms: Yes
Preconfirmed handicapped rooms: Yes
TDD rooms: No
Wheelchair accessible: Yes
Wheelchairs available at hotel: Yes
Handrails in bathroom: Yes
Roll-in showers: Yes
Bars in shower/chair: Yes
Shower lift: No
Alert Plus - audio/visual alert system: No
Smoke detectors with flashing light: Yes
Lamps that flash on/off if phone rings: Yes
Shake alarms/pillows: No
Closed-captioned TV: Yes
Braille: No
Seeing eye dogs allowed: Yes

Dining Facilities:

• Azul - Casual oceanfront setting for enjoying delicious meals any time of day with friends and family in a relaxing open-air atmosphere. The international buffet features scrumptious cuisine from around the world, including Chinese, Japanese, Italian, Mexican, and American favorites, as well as mouth-watering fare from the grill. Azul restaurant is located in the family section of the resort. Smoking and nonsmoking sections available.
• Bistro - French-style restaurant, located beachfront in the adults-only of the resort. The menu offers a wide selection of popular French dishes, such as soups and salads, sandwiches on French bread, and deliciously tempting quiches that can be enjoyed with a great selection of international wines. Must be 12 years of age or older.
• Chaká - Savor sights and sounds among Mangroves, Chechen, Salam, and Chaka trees at this all-day, causal restaurant located near the pool of the Grand Velas jungle section of the hotel. Enjoy an international array of dishes and delightful organic experiences. Chaká's relaxing open-air atmosphere is complemented by tantalizing entrees, delicious desserts, international wines, and specialty coffees from all over the world. Savor the sights and sounds of the jungle while you enjoy a delightful dining experience.
• Piaf - Like the French chanteuse namesake, this gourmet restaurant Piaf is bold and intricate. Celebrated French chef Michel Mustiere delivers an unforgettable gastronomic experience using the flavors of traditional French cuisine combined with an innovative spirit and only the freshest ingredients. Mouthwatering soups and sauces, savory meats and poultry, and irresistibly tempting desserts are all part of the gourmet experience that awaits. Piaf is located on the third floor of the exclusive adult-only area. Reservations required. Live music. Indoor air-conditioned seating. Must be 12 years of age or older. Dress Code Business casual; no flip-flops, T-shirts, or shorts.

• Sen Lin Restaurant & Bar - The chef has carefully chosen the best cuisine from China, Japan and Korea in northeast Asia and Thailand, Vietnam, Malaysia, and Cambodia in the southwest part of Asia. Ingredients vary by province, but there is always special emphasis on the use of fresh vegetables and spices along with dipping sauces. Sen Lin is a family-friendly restaurant, located in the convention center of the hotel. Reservations required. Live music. Indoor air-conditioned seating. Dress Code Business casual; no flip-flops, shorts, or T-shirts. Sen Lin is a nonsmoking restaurant.
• Frida - Named for the famous Mexican painter, Frida offers the very best of Mexico's traditional haute cuisine but with a modern twist. The menu covers a wide spectrum of local cuisine, from exotic squash blossoms to multi-colored sauces flavored with soft tasting peppers, as well as the chef's own version of world-famous Mexican dishes. Frida is located on the third floor of the resort and features ocean front views. Reservations required. Live music. Outdoor terrace and indoor air-conditioned seating available. Dress Code Business casual; no flip-flops, T-shirts, or shorts. Frida is a nonsmoking restaurant.
• Cocina de Autor - Signature Restaurant - Dining at Cocina de Autor is an experience of flavors and aromas created by internationally renowned Spanish chefs, Bruno Oteiza and Mikel Alonso. New gastronomic delicacies are unveiled every day as Chef Oteiza and Chef Alonso include their signature dishes in the a la carte menu. Reservations required. All seating is in an air-conditioned dining area. Must be 12 years of age or older. Dress Code Business casual; no flip flops, shorts, or T-shirts. Cocina de Autor is a nonsmoking restaurant.
• Snack Bars - Snack around the world at 3 open-air snack bars that offer appetizing French, Middle Eastern, Italian, Asian, or American delicacies. Unique menu includes lettuce wraps, mini-pizzas and much, much more.
• Room Service – Yes 24 hours, complimentary

Cocktail Lounges or Bars:

• Sky Bar - The rooftop Sky Bar offers prime sunset viewing, delicious drinks in a hip-lounge setting, DJ music and dancing. The Sky Bar is located on the 4th floor of the resort's adults-only area.
• Aqua Bar(3) - Sip your favorite top-shelf mix at the poolside Aqua Bar located in the resorts main pool area. Enjoy the convenience of swim-up or dry seating. The Aqua Bar is a favorite hot spot for enjoying a refreshing tropical beverage while relaxing at or in the pool.

• Sen Lin Bar - Cool off at the Sen Lin Bar with some delicious exotic combinations for a perfect balance.
• Karaoke Bar - Come sing and dance the night away at the state-of-the-art Karaoke Bar. Choose from hundreds of songs to live out your rock star dreams or sit and enjoy the melodies of others as you sip the best cocktails, wines, and liquors in town. The Karaoke Bar is located in the Grand Velas Ambassador family friendly section.
• Lobby Bars - Socialize with friends or colleagues at the resort's 2 lobby bars featuring only the finest choices in premium liquor, beer, and wine and an appetizer menu. The lobby bars broadcast sporting events on TV and feature live entertainment on select evenings. Outdoor terrace and air-conditioned seating is available.

Entertainment:

• Nonmotorized watersports
• Kids entertainment area
• Fitness center

• Pool: 3 pools, includes towels, chairs, and pool concierge
• Whirlpool: Yes, in each room
• Beach: White sandy beach with beach concierge service
• Watersports: Snorkeling lessons, kayaks, Boogy board, and sky surfing
• Spa: A truly extraordinary world-class spa where you can enjoy the soothing effects of a body massage or a refreshing facial treatment. Built amid the lush jungle that hugs the resort, the Spa at Grand Velas covers an area of 89,305 square feet that contains 40 treatment suites appointed with beautiful native art and design and separate hydrotherapy facilities for men and women. Its extensive treatment menu includes massage therapies for men, women and couples; body treatments and wraps, facials and the decadent Riviera Maya Water Journey a true escape into total bliss. There is also Spa Boutique where you can purchase top-of the-line products. The Spa Concierges will gladly assist you in the selection and sequence of your treatments, so feel free to consult with them before making your final appointment.
• Fitness Center: Full fitness center
• Golf: No
• Tennis: No
• Shopping: 3 boutiques shops on site

All-Inclusive Plan Rating: Full All-Inclusive
All-Inclusive Features Include:

• All meals, including unlimited a la carte in all gourmet restaurants
• Premium alcoholic beverages; National and imported brands
• Suite service
• Minibar, including snacks, restocked daily
• All non-alcoholic beverages
• 24-hour butler concierge service
• Butler concierge service in pool and at beach
• Live music at Lobby Bar and Sky Bar
• Parking and valet parking
• All taxes and tips

Dining Details:
Breakfast Options:

• Azul - Casual oceanfront setting for enjoying delicious meals any time of day with friends and family in a relaxing open-air atmosphere. The international buffet features scrumptious cuisine from around the world, including Chinese, Japanese, Italian, Mexican, and American favorites, as well as mouthwatering fare from the grill. Azul restaurant is located in the family section of the resort. Smoking and nonsmoking sections available.
• Bistro - French-style restaurant, located beachfront in the adults-only of the resort. The menu offers a wide selection of popular French dishes, such as soups and salads, sandwiches on French bread, and deliciously tempting quiches that can be enjoyed with a great selection of international wines. Must be 12 years of age or older.
• Chaká - Savor sights and sounds among Mangroves, Chechen, Salam, and Chaka trees at this all-day, causal restaurant located near the pool of the Grand Velas jungle section of the hotel. Enjoy an international array of dishes and delightful organic experiences. Chaká's relaxing open-air atmosphere is complemented by tantalizing entrees, delicious desserts, international wines, and specialty coffees from all over the world. Savor the sights and sounds of the jungle while you enjoy a delightful dining experience.

Lunch Options:

• Azul - Casual oceanfront setting for enjoying delicious meals any time of day with friends and family in a relaxing open-air atmosphere. The international buffet features scrumptious cuisine from around the world, including Chinese, Japanese, Italian, Mexican, and American favorites, as well as mouthwatering fare from the grill. Azul restaurant is located in the family section of the resort. Smoking and nonsmoking sections available.

• Bistro - French-style restaurant, located beachfront in the adults-only of the resort. The menu offers a wide selection of popular French dishes, such as soups and salads, sandwiches on French bread, and deliciously tempting quiches that can be enjoyed with a great selection of international wines. Must be 12 years of age or older.
• Chaká - Savor sights and sounds among Mangroves, Chechen, Salam, and Chaka trees at this all-day, causal restaurant located near the pool of the Grand Velas jungle section of the hotel. Enjoy an international array of dishes and delightful organic experiences. Chaká's relaxing open-air atmosphere is complemented by tantalizing entrees, delicious desserts, international wines, and specialty coffees from all over the world. Savor the sights and sounds of the jungle while you enjoy a delightful dining experience.

Dinner Options:
Dining Facilities:

• Azul - Casual oceanfront setting for enjoying delicious meals any time of day with friends and family in a relaxing open-air atmosphere. The international buffet features scrumptious cuisine from around the world, including Chinese, Japanese, Italian, Mexican, and American favorites, as well as mouthwatering fare from the grill. Azul restaurant is located in the family section of the resort. Smoking and nonsmoking sections available.
• Bistro - French-style restaurant, located beachfront in the adults-only of the resort. The menu offers a wide selection of popular French dishes, such as soups and salads, sandwiches on French bread, and deliciously tempting quiches that can be enjoyed with a great selection of international wines. Must be 12 years of age or older.
• Chaká - Savor sights and sounds among Mangroves, Chechen, Salam, and Chaka trees at this all-day, causal restaurant located near the pool of the Grand Velas jungle section of the hotel. Enjoy an international array of dishes and delightful organic experiences. Chaká's relaxing open-air atmosphere is complemented by tantalizing entrees, delicious desserts, international wines, and specialty coffees from all over the world. Savor the sights and sounds of the jungle while you enjoy a delightful dining experience.

• Piaf - Like the French chanteuse namesake, this gourmet restaurant Piaf is bold and intricate. Celebrated French chef Michel Mustiere delivers an unforgettable gastronomic experience using the flavors of traditional French cuisine combined with an innovative spirit and only the freshest ingredients. Mouthwatering soups and sauces, savory meats and poultry, and irresistibly tempting desserts are all part of the gourmet experience that awaits. Piaf is located on the third floor of the exclusive adult-only area. Reservations required. Live music. Indoor air-conditioned seating. Must be 12 years of age or older. Dress Code Business casual; no flip-flops, T-shirts, or shorts.
• Sen Lin Restaurant & Bar - The chef has carefully chosen the best cuisine from China, Japan and Korea in northeast Asia and Thailand, Vietnam, Malaysia, and Cambodia in the southwest part of Asia. Ingredients vary by province, but there is always special emphasis on the use of fresh vegetables and spices along with dipping sauces. Sen Lin is a family-friendly restaurant, located in the convention center of the hotel. Reservations required. Live music. Indoor air-conditioned seating. Dress Code Business casual; no flip-flops, shorts, or T-shirts. Sen Lin is a nonsmoking restaurant.
• Frida - Named for the famous Mexican painter, Frida offers the very best of Mexico's traditional haute cuisine but with a modern twist. The menu covers a wide spectrum of local cuisine, from exotic squash blossoms to multi-colored sauces flavored with soft tasting peppers, as well as the chef's own version of world-famous Mexican dishes. Frida is located on the third floor of the resort and features ocean front views. Reservations required. Live music. Outdoor terrace and indoor air-conditioned seating available. Dress Code Business casual; no flip-flops, T-shirts, or shorts. Frida is a nonsmoking restaurant.
• Cocina de Autor - Signature Restaurant - Dining at Cocina de Autor is an experience of flavors and aromas created by internationally renowned Spanish chefs, Bruno Oteiza and Mikel Alonso. New gastronomic delicacies are unveiled every day as Chef Oteiza and Chef Alonso include their signature dishes in the a la carte menu. Reservations required. All seating is in an air-conditioned dining area. Must be 12 years of age or older. Dress Code Business casual; no flip flops, shorts, or T-shirts. Cocina de Autor is a nonsmoking restaurant.

Room Service: Yes 24 hours
In-room Food Options: Yes, minibar has drinks and snacks
Restaurant Reservations Required: Yes
Dining Restrictions or Limitations: Yes, dress code and no child policy at certain restaurants
Dining Surcharges: No

Beverage Details:
Drinks Included:

• Non-alcoholic soft drinks, tea, coffee, juice, and bottled water.
• Domestic and imported beer.
• House wines
• Premium brand liquor

In-room Beverage Options:

• In-room minibar
• Soft drinks
• Bottled water
• Beer
• Welcome bottle of water

Beverage Restrictions or Limitations: Yes, minimum drinking age is 18 years old
Beverage Surcharges: Yes, surcharge applies on upgraded bottles of wine and champagne

Entertainment Details:
Daytime Entertainment Options:

• Animation staff, kids Club, pre-diving lessons, kids activities, and family activities.

Evening Entertainment Options:

• Karaoke Bar and Piano Bar.

Children's Activity Program: Yes, at no extra charge

• For details on the children's activity program, please see the Family Program section for this hotel
  

Activity Details:
Daytime Activity Options:

• Nonmotorized watersports, bike tours, snorkel lessons, beach volleyball, ping pong tournament, cocktail lessons, Mayan language lessons.

Evening Activity Options:

• Bingo, ping pong, dominos, Mexican lottery, Monopoly, handicrafts, croquet, Jenga, checkers, and darts.

Other Activity Options:

• Off-site tours and shopping.

Activity Restrictions or Limitations: No
Activity Surcharges: Only on with motorized watersports


Hotel Services or Amenities NOT Included in the All-Inclusive Program:

• Special wines and liquor
• Laundry and dry cleaning
• Spa treatments
• Arts and crafts
• Long distance calls
• Tours and transportation
• On-site boutiques
• Banqueting service
• Wireless Internet
• Massages and treatments in suite
• Business center
• Travel agency
• Car rental
• Babysitter
• Any service not mentioned in the all-inclusive description

• Minimum check-in age: 19
• Credit Card Deposit Required Upon Check In: Yes

• Year Built: 2008
• Most Recent Renovations:

• Unique amenities
• Butler service
• 3 ambiences - Sen Ambience, Family Ambience, and Quite Ambience
• All restaurants included
• Kids club
• Voted "Most Excellent Spa, Hotel" by Conde Nast Johansens Luxury Travel Guide for 2010
• A member of Virtuoso
• 2010 receipient of AAA Five Diamond Award
• 2010 Commitment to Quality Award by The Leading Hotels of The World and 2010 The Ultimate All Inclusive by Island Destinations

• Perfect for upscale families, adults, and couples seeking adventure and/or relaxation.

• Child Ages: Children 4 years of age and under stay free with paying adult
• Children's Activity Program: Grand Velas´ exciting Kid´s Club is an innovative program where children can play and learn through fun activities in a safe, friendly environment supervised by highly qualified personnel.

  The program provides numerous fun activities such as flying kites, table games, soccer and treasure hunting for young children from 4-12. There are English-Spanish classes to help them learn the names of colors, clothing, and body parts; arts & crafts to show them how to make pińatas, kites, and bracelets; and live shows with different animals where children will appreciate the importance of ecology and care for nature. There are endless outdoor activities and watersports at the pool, as well as indoor fun at the video area that includes a home theater and X - Box.

  The Kid´s Cooking classes is a favorite among the young crowd who love to decorate miniature cakes using multi-colored whipped cream and later enjoy the taste of delicious muffins from our bakery.

  The Kid´s Club operates 7 days a week from 9:30am-5pm.

• Babysitting Service: Yes, for an additional charge
• Children's Amenities: Children's bathrobes and sandals, and special kids menus at restaurants.

Available only through the Luxury program

Luxury guests enjoy the following special amenities at Grand Velas All Suites & SPA Resort

• Welcome note from Delta or United
• Bottle of sparkling wine and petit fours upon arrival
• Upgrade to next room category (based on availability)
• 15% discount in the boutique

  Services are valid per room per stay unless otherwise noted. Services are subject to change or substitution based on availability at the discretion of the hotel. No cash value for unused services.

Available only through the Romance program

Honeymoon couples staying at Grand Velas All Suites & Spa, Riviera Maya receive complimentary honeymoon amenities including:

• Delicious chocolates in room upon arrival
• Bottle of sparkling wine & petit fours upon arrival
• Romantic breakfast in bed (first morning in paradise)
• Romantic dinner for two in suite (5 night minimum stay)

Restrictions apply including:

• 3-night minimum stay required
• Honeymoon couple must present proof of marriage within the past year upon check-in. Wedding certificate or marriage license will qualify.
• Services are valid per room per stay unless otherwise noted
• Services are subject to change or substitution based on availability at the discretion of the hotel
• No cash value for unused services

Wedding packages are not currently offered at this hotel. For hotels that offer wedding packages, please visit Delta Vacations – Destination Weddings.