IBEROSTAR Quetzal, Premium
Riviera Maya - Playacar

Located on a wide, sandy beach in the Playacar region and within minutes of downtown Playa del Carmen and 5th avenue.

Distance from Airport: 40 miles south of Cancun International Airport
Distance from Downtown:

• Hotel is located near downtown Playa del Carmen, in an excellent location near restaurants, nightlife, shopping, golf, and the ferry port to Cozumel.

Distance from Attractions: Hotel is located 15 to 20 minutes from Xel-Ha and Tulum
Distance from Beach: Located on the beach
Local Transportation Options: Taxis are available 24 hours, additional fees apply
Parking: Complimentary self-parking at the hotel

Hotel Rating: 3.5 (First Class)
Number of Rooms: 350


Room Category Descriptions:

• ROH - Standard
  Garden-view rooms are equipped with private bath or shower, sofa bed, air conditioning, ceiling fan, hair dryer, telephone, satellite TV, minibar, and safety deposit box. Each room also has either a balcony or terrace.
  Occupancy: 4 adults / 4 total
  Bedding: 1 king bed or 2 double beds, subject to availablity at time of check-in
• JSO - Junior Suite Oceanfront
  Oceanfront room equipped with private bath or shower, air conditioning, ceiling fan, hair dryer, telephone, satellite TV, minibar, and safety deposit box. Each room also has either a balcony or terrace.
  Occupancy: 4 adults / 4 total
  Bedding: 1 king bed or 2 double beds, subject to availablity at time of check-in
• PRES - Presidential Suite
  This 2-bedroom suite features a master bedroom with walk-in closet and bathroom, and a second bedroom with separate bathroom. In addition, this suite has a living room, bar, kitchenette, and dining room for 6 people. The terrace is equipped with a whirlpool, lounge chairs, and table for 2 with a beautiful view of the ocean.
  Occupancy: 6 adults / 6 total
  Bedding: 1 king bed and 2 double beds

Room Details:

• Adjoining Rooms: No
• Air Conditioning: Yes
• Bathroom Amenities: Hair dryer and shower
• Balcony / Patio: Yes
• Cribs: Yes, no charge
• Internet Access: Yes, at an additional cost
• Iron / Ironing Board: Yes
• Kitchen Facilities: No
• Non-Smoking Rooms: Yes, subject to availability
• Rollaway Beds: Yes, subject to availability, and no charge
• Safe Deposit Boxes: Yes, in room at no charge
• Smoke Alarm / Sprinklers: Yes
• Telephone: Yes, long distance charges apply.
• Television / Radio: Cable TV / Alarm with Radio

• Courtesy Room / Day Room: Yes
• Elevators: No
• Housekeeping Service: Daily
• Luggage Check / Storage: Yes
• Luggage Porter / Bellhop: Yes
• Number of Floors: 3 floors
• Other Guest Services: Business center with Internet and copier, additional fees do apply.

Details on hotel facilities for the physically challenged are available through our reservations sales staff. All handicap room requests must be processed through our reservations center on a special request basis with the hotels to confirm availability of rooms prior to arrival. Please call for details.

Handicapped rooms: Yes
Preconfirmed handicapped rooms: Yes
TDD rooms: Yes
Wheelchair accessible: Yes
Wheelchairs available at hotel: Yes
Handrails in bathroom: Yes
Roll-in showers: Yes
Bars in shower/chair: Yes
Shower lift: No
Alert Plus - audio/visual alert system: Yes
Smoke detectors with flashing light: Yes
Lamps that flash on/off if phone rings: Yes
Shake alarms/pillows: No
Closed-captioned TV: Yes
Braille: Yes
Seeing eye dogs allowed: No

Dining Facilities:

Reservations and dress code are required for the a la carte restaurants. Gentlemen are required to wear long pants and shirts with sleeves. No swim wear or tanks-tops are allowed.

• Main Restaurant Tulum - International buffet with a variety of speciality items. Open for breakfast and dinner.
• Main Restaurant Cozumel - International buffet with a variety of speciality items. Open for breakfast and Lunch.
• Pool Restaurant Palapa Marimba - Internation buffet located in the pool area. Open for lunch
• Restaurant El Bonsai - A la carte Japanese cuisine, open for dinner.
• Restaurant Tropical - A la carte international cuisine, open for dinner
• Restaurant Steak Grill - A la carte Steakhouse, open for dinner
• Restaurant La Gondola - A la carte Italian cuisine, open for dinner
• Restaurant La Hacienda - A la carte Mexican cuisine, open for dinner
• Room Service – Yes, 24-hour room service

Cocktail Lounges or Bars:

• Aqua Bar La Cascada - Swim-up pool bar located in the main pool
• Bar Theatre La Plaza - Bar located in the theater
• Beach Bar El Kiosko - Bar located on the beach
• Discotheque La Mascara - Bar located in the Disco
• Lobby Bar El Paso - Lobby bar

Entertainment: Nightly shows with live music

• Pool: Hotel includes a large pool area, an activities pool, adults-only pool with swim-up bar, and separate children's pool. Towel service and chairs are included
• Whirlpool: No
• Beach: Located on a wide, sandy beach
• Watersports: Activities include windsurfing, catamaran sailing, kayaks, diving clincs in the pool, waterpolo, volleyball, soccer, and numerous beach games. There is an activity surcharge for scuba diving and waterskiing.
• Spa: Large spa facilities with a wide variety of spa options. Massage are available on the beach or in a spa facility room.
• Fitness Center: Yes, fitness center onsite featuring a wide varitey of weights and machines
• Golf: 2 golf courses located within 20 minutes. Guest receive a free transfer to the 18-hole golf course at Iberostar Playa Paraiso Resorts
• Tennis: Yes, included
• Shopping: Resort has a shopping area on-site featuring many different options to choose from.

Full All-Inclusive Plan Rating Features Include:

• Full breakfast, lunch, dinner, and snacks each day
• Unlimited soft drinks and international and domestic premium brand alcoholic beverages
• 24-hour room service
• Theme parties
• Pool and beach wait service
• Use of fitness center and sports facilities
• Live nightly entertainment
• All taxes and gratuities

Dining Details:

Breakfast Options:

• Main Restaurant Tulum - International buffet with a variety of speciality items.
• Main Restaurant Cozumel - International buffet with a variety of speciality items.

Lunch Options:

• Main Restaurant Cozumel - International buffet with a variety of speciality items.
• Pool Restaurant Palapa Marimba - Internation buffet located in the pool area.

Dinner Options:

• Main Restaurant Tulum - International buffet with a variety of speciality items.
• Restaurant El Bonsai - A la carte Japanese cuisine.
• Restaurant Tropical - A la carte international cuisine.
• Restaurant Steak Grill - A la carte Steakhouse.
• Restaurant La Gondola - A la carte Italian cuisine.
• Restaurant La Hacienda - A la carte Mexican cuisine.
• Room Service: Yes, 24-room service
• In-room Food Options: Yes, there is a minibar in the room
• Restaurant Reservations Required: Yes, reservations are required for the a la carte restaurants
• Dining Restrictions or Limitations: Yes, guest receive 1 a la carte dining reservation with stays of 2-4 nights, 2 a la carte dining reservations for stays of 5-6 nights, and 3 a la carte dining reservations with stays of 7 nights or more.
• Dining Surcharges: No

In-room Beverage Options:

• In-room minibar
• Soft drinks
• Bottled water

• Beer
• Beverage Restrictions or Limitations: No
• Beverage Surcharges: No

Entertainment Details:

Daytime Entertainment Options:

• Varied entertainment during the day and in the evening.

Evening Entertainment Options:

• Theater
• Disco
• Lounge
• Children's Activity Program: Yes, Lucy's Mini Club for ages 4-12, free of charge. This includes activity programs with games and competititions organize by hotel staff
• For details on the Children's Activity Program, please see the Family Program section for this hotel

Activity Details:

Daytime Activity Options:

• Daytime activities include windsurfing, catamaran sailing, kayaks, tennis, diving clinics in the pool, cycle tours, gym, aerobics, dance lessons, air rifle shooting, billiards, table tennis, water polo, volleyball, soccer, and numerous beach games
• Evening Activity Options: Varied entertainment at night
• Surcharges: There is an activity surcharge for scuba diving, golf (located at the Iberostar complex), bicycles, and waterskiing.

Other Services or Amenities Included:

Exchange Privileges:

• Guests have exchange privileges at Iberostar Cozumel and Iberostar Beach and Del Mar

Hotel Services or Amenities NOT Included in the All-Inclusive Program:

• Spa services
• Golf
• Telephone charges

• Minimum check-in age: 18
• Credit card deposit required upon check in: Yes

Other Restrictions:

• Iberostar Quetzal does not accept organized spring break groups. Clients who are causing a disturbance at the resort, can and will be removed from the property at their own expense.

• Year Built: 1997
• Most Recent Renovations: 2002 - The rooms and property grounds were updated.
• From April 15 - April 16, 9-holes of the golf course will be closed. The remaining 9-holes will remain open and available for guests to play. Two sets of tee-boxes will be set up so golfers can complete a 18-hole round. All other services will continue to be offered.

• Excellent location near restaurants, nightlife, shopping, golf, and the ferry port to Cozumel
• Large beach area
• 24-hour all-inclusive
• Kids Program
• Located minutes from Playa del Carmen
• Guests of Iberostar Iberostar Quetzal can spend the day (9am - 6 pm) and have access to facilities and restaurants at Iberostar Paraiso Beach or Iberostar Cozumel (transportation is not included)

• All-inclusive property great for families, singles, and couples looking for a casual yet active property in the Play del Carmen area.

• Active resort
• Kids club and kids pool
• Large resort
• No elevators

• Child Ages: Children 3 years of age and under stay free with adult when using existing bedding
• Children's Activity Program: Yes, Lucy's Mini Club. It is for ages 4-12 with activity programs that include game and competition organized by the kids club.
• Babysitting Service: Yes, charges apply
• Children's Amenities: Children's pool, playroom, children's menu at select restaurant.

This hotel is not currently part of the Delta Vacations luxury program. For luxury hotel packages, please visit Delta Vacations – Luxury.

Available only through the Romance program

Honeymoon couples staying at IBEROSTAR Quetzal receive complimentary honeymoon amenities including

• 1 bottle of domestic wine or champagne
• Fruit basket
• An IBEROSTAR gift
• Special turn-down service

Restrictions apply including:

• 2-night minimum stay
• Honeymoon couple must present proof of marriage within the past year upon check in. Wedding certificate or marriage license will qualify.
• Services are valid per room per stay unless otherwise noted
• Services are subject to change or substitution based on availability at the discretion of the hotel
• No cash value for unused services

Wedding packages are not currently offered at this hotel. For hotels that offer wedding packages, please visit Delta Vacations – Destination Weddings.