Cancellation & Change Policy

  Cancel/Change Penalties
All fees indicated are per person
Reservation Type and Components 31 or More Days Prior to Departure 30-11 Days Prior to Departure 10-4 Days Prior to Departure 3-0 Days Prior to Departure
Flight/Hotel and
Hotel only
Reservations

Airfare

Varies depending on airfare rules

Cancel - Nonrefundable
Change - Per airfare rules
No Show - Nonrefundable

Hotel* No Penalty $30 - U.S. and Canada
$50 - All other destinations
$200 - U.S. and Canada
$400 - All other destinations
Nonrefundable

Sandals Resorts
For bookings through
May 19, 2016

No Penalty • 30 -15 days prior to arrival - $200 per person
• 14 days prior to arrival - Nonrefundable
Beaches Resorts & Grand Pineapple Resorts
For bookings through
May 19, 2016
No Penalty
  • 30 -15 days prior to arrival - $200 per person

• 14 days prior to arrival - Nonrefundable
• Cancellation/revision fee applies if the number of passengers is reduced 14 days prior to arrival: 25%  per cancelled person or $750 whichever is less

Sandals Resorts &
Grand Pineapple Resorts
May 20, 2016 and after

No Penalty Cancellations 30 days or less prior to arrival will be non-refundable.

Beaches Resorts
May 20, 2016 and after

No Penalty
  • Cancellations 30 days or less prior to arrival are nonrefundable
  • Revision fee applies if the number of people (adult or child) in the room is reduced:
    • 30-15 days prior to arrival - $200 per person
    • 14 days or less prior to arrival - 25% per cancelled person or $750 whichever is less
Other refundable items (cars, tours, etc.) No Penalty Nonrefundable
Other nonrefundable items and Travel Protection Plan Nonrefundable
Form of refund ** Airfare: Original form of payment*** or travel certificate, depending on airfare rules
Other refundable items: Original form of payment***
Travel Certificate Not Applicable
*Hotel

Some hotel rates may be nonrefundable.

4 or More Days Prior to Departure

  • Customers may change to a different hotel or change rooms within the same hotel, and the change fee will be waived if the change results in additional hotel revenue being collected.
  • If the change does NOT result in additional hotel revenue being collected, the fees above will apply.

0-3 Days Prior to Departure

  • Customer may change room categories within the same hotel, and the change fee will be waived if the change results in additional hotel revenue being collected.
  • Customers may choose to change to a different hotel, however, the hotel portion is nonrefundable, and customer is responsible for applicable rates for the new hotel.

Examples of "other nonrefundable items" are train tickets, event or show tickets, theme park passes, etc.

**Refund = total cost of booking less fees and nonrefundable services.

***Miles used as payment are refunded as a voucher.

Updated May 14, 2013